Results-driven Transportation Associate with a strong background in logistics and customer service. Expertise in coordinating transport schedules and ensuring compliance with transportation regulations. Improved operational efficiency and reduced costs while enhancing customer satisfaction through effective distribution procedures.
Overview
1
1
Certification
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Transportation Associate
Woodward Academy
College Park
06.2018 - Current
Managed daily transportation schedules for students and staff at the academy.
Coordinated vehicle maintenance and inspections to ensure safety compliance.
Assisted in training new drivers on routes and safety protocols.
Communicated effectively with parents regarding transportation updates and concerns.
Managed communication between drivers and clients to ensure smooth logistics.
Monitored vehicle locations using GPS tracking systems for efficient routing.
Maintained accurate records of dispatch activities and service requests.
Resolved customer inquiries and issues promptly to enhance satisfaction.
Collaborated with team members to streamline operational procedures.
Assigned drivers to optimize transportation efficiency and meet service demands. to appropriate routes based on customer needs.
Resolved customer complaints related to service issues or delays.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Trained new staff on dispatch protocols and software usage effectively.
Worked closely with transportation supervisor to dispatch and assign loads.
School Bus Driver
Cobb County School System
Marietta
06.2006 - 06.2018
Operated school buses safely across designated routes and schedules.
Ensured student safety during boarding and disembarking from the bus.
Assisted students with special needs to ensure safe transportation.
Monitored student behavior on the bus and enforced rules consistently.
Followed all safety protocols when transporting students with special needs or disabilities.
Followed traffic laws and school policies to promote safe driving practices.
Obeyed DOT rules and regulations and local laws to maximize safety.
Conducted daily vehicle inspections to maintain operational readiness.
Performed pre-trip inspection and mechanical checks before scheduled run.
Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Reported maintenance issues promptly to ensure vehicle reliability.
Transported students to school in a timely manner while keeping assigned route schedule.
Followed schedules and routes to maintain timely arrivals and departures.
Transported students and teachers on school activity trips while exercising responsible leadership.
Communicated effectively with parents regarding schedules and safety concerns.
Attended staff meetings and training sessions regularly for professional development purposes.
Developed positive relationships with students through friendly interactions.
Maintained order and discipline on bus to prevent accidents or injuries.
Education
Associate of Science - Hotel, Restaurant And Tourism Management
Atlanta Technical College
Atlanta, GA
08.2015 - 05.2017
Skills
Vehicle maintenance
GPS tracking
Route optimization
Safety compliance
Customer Service
Microsoft Excel
Microsoft Office Word
Windows OS
Microsoft
Office Assistant
Accomplishments
2021-2022 Driver of the Year
2016 National Honor Society Inductee
2016 Student of the Year (GOAL)
Certification
CDL (Class B)
Event Coordinator
Front Office Manager
Serve Safe Certified
Customer Service
Hospitality Accounting
References
References available upon request.
Timeline
Transportation Associate
Woodward Academy
06.2018 - Current
Associate of Science - Hotel, Restaurant And Tourism Management