Kianna Johnson
Sandy Springs
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Flex Driver
Amazon Flex
Lawrenceville
01.2018 - Current
- Maintained a clean driving record with zero accidents or traffic violations
- Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
- Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
- Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
Lead Technician
Take 5 Oil Change
Sandy Springs
02.2023 - 01.2024
- Performed oil changes and routine maintenance on vehicles, ensuring proper lubrication and functionality of engines
- Utilized knowledge of different vehicle makes and models to recommend appropriate oil types and filter replacements
- Maintained a clean and organized work area, following safety protocols and disposing of used materials properly
- Assisted in inventory management by monitoring stock levels of oils, filters, and other necessary supplies
- Collaborated with team members to ensure timely completion of all service requests during busy periods
- Provided excellent customer service by addressing inquiries, explaining services performed, and resolving any concerns or issues
- Adhered to company policies regarding quality control measures for oil changes and related services
Technical Support Representative
Conduent
Remote
07.2022 - 02.2023
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems
- Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Delivered exceptional customer service by actively listening to customer concerns and empathizing with their frustrations
- Maintained a high level of professionalism while handling difficult or irate customers, de-escalating tense situations effectively
- Participated in regular training sessions to stay updated on new products, features, and troubleshooting
Outside Sales Representative
Unlimited Lawn Care
Suwanee
02.2020 - 05.2021
- Collaborated with cross-functional teams including marketing and product development to align sales strategies with market trends and customer needs
- Implemented effective prospecting techniques such as referrals and networking events that resulted in a 10% increase in lead generation
- Developed and maintained strong relationships with key clients, resulting in a customer retention rate of 60-70%
- Identified new business opportunities through market research and cold calling, leading to a better client base
Education
High school diploma -
Berkmar High School
Lilburn, GA05.2014
Skills
- Appointment scheduling
- Heavy lifting
- Sales
- Maintenance
- Picking & packing
- Mechanical knowledge
- Technical support
- Typing
- Labor & delivery
- Driving
- Customer service
- Problem solving
- Time management
- Typing speed
- Phone etiquette
- Call handling
Timeline
Lead Technician
Take 5 Oil Change
02.2023 - 01.2024
Technical Support Representative
Conduent
07.2022 - 02.2023
Outside Sales Representative
Unlimited Lawn Care
02.2020 - 05.2021
Flex Driver
Amazon Flex
01.2018 - Current
High school diploma -
Berkmar High School