Kianna Strickland
Hogansville
Summary
Restaurant Manager with proven expertise at Wendy's, excelling in customer engagement and complaint resolution. Successfully mentored staff, enhancing team skills and motivation. Leveraged critical thinking to implement operational improvements, resulting in increased efficiency and customer satisfaction. Skilled in time management and data entry, ensuring accurate financial records.
Professional with strong background in hospitality management. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wendy's
01.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
High School Diploma -
Callaway High School
Hogansville, GA05-2013
Skills
- Time management
- Decision-making
- Customer engagement
- Complaint resolution
- Critical thinking
- Data entry
- Problem resolution
Certification
- Certified Nursing Assistant (CNA) 2016-2018
Timeline
Restaurant Manager
Wendy's
01.2015 - Current
High School Diploma -
Callaway High School
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