Kianna Young
Ellenwood
Summary
Skilled Facilitator with expertise in communication, problem-solving, and group management. Ensures effective facilitation and positive outcomes in diverse settings through strong leadership and adaptability. Fosters collaborative learning environments while delivering exceptional customer service and managing multiple priorities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facilitator
Unifi Aviation
Atlanta
10.2023 - Current
- Collaborated with management to assess training needs and develop targeted solutions.
- Facilitated training sessions for new team members, improving understanding of safety procedures.
- Supported learners by offering tailored guidance to enhance learning outcomes.
- Organized materials and resources required for each session in advance.
- Managed multiple projects simultaneously while maintaining quality standards.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
Manager of Business Development and Sales
Diamond Investment Corp.
Las Vegas
05.2018 - 08.2022
- Developed strategic partnerships that increased business opportunities and strengthened market presence.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Managed identification of potential customers and cultivation of new accounts to drive revenue growth.
- Managed client relationships to ensure satisfaction and retention of key accounts.
- Created targeted sales presentations that effectively communicated value to potential clients and stakeholders.
- Led sales team meetings to align on goals and share best practices.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
Education
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA05-2026
Skills
- Employee training
- Project management
- Strategic planning
- Customer service
- Relationship management
- Planning
- Attention to detail
- Team collaboration
- Teamwork and collaboration
- Microsoft office
- Communication skills
- Interpersonal communication
- Stress management
- Positive demeanor
Certification
- Mortgage Loan Originator/ NMLS #
Timeline
Facilitator
Unifi Aviation
10.2023 - Current
Manager of Business Development and Sales
Diamond Investment Corp.
05.2018 - 08.2022
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College