Kiara Glover
Stockbridge
Summary
Dynamic professional with a proven track record at Amazon, excelling in inventory accuracy and sorting efficiency. Adept at customer service and attention to detail, I consistently enhance customer experiences and streamline operations. Skilled in data entry and anticipating customer needs, I thrive in fast-paced environments while ensuring high standards of service.
Overview
5
5
years of professional experience
Work History
Sorter
Amazon
Smithfield
02.2024 - 07.2024
- Conducted random bin checks to verify inventory counts.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Monitored automated sorting machines for any malfunctions or errors during operation.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Communicated effectively with fellow sorters about workloads and progress updates.
Patient Service Representative
Aspen Dental
Raeford
05.2023 - 11.2023
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Verified insurance and schedule appointment
Online Orders
Walmart
Fayetteville
10.2021 - 04.2023
- Maintained a neat and accurate workspace to successfully complete orders
- Paid close attention to details to ensure accuracy
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Waitress
Hwy 55
Fayetteville
07.2019 - 10.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
- Recorded food and drink orders and served customer requests to the highest standards
Education
High School Diploma -
Saint Pauls High School
St. Pauls, NC06-2021
Skills
- Customer service
- Attention to detail
- Mathematical skills
- POS systems
- Customer loyalty
- Customer retention
- Anticipating customer needs
- Follow-up
- HIPAA informed
- Workspace organization
- Data entry
Timeline
Sorter
Amazon
02.2024 - 07.2024
Patient Service Representative
Aspen Dental
05.2023 - 11.2023
Online Orders
Walmart
10.2021 - 04.2023
Waitress
Hwy 55
07.2019 - 10.2021
High School Diploma -
Saint Pauls High School