Kiara Mason
Thomasville
Summary
Results-driven, organized, and dependable professional. Successful at managing multiple priorities and tasks with a positive attitude. Hardworking, passionate, and customer focused.
Overview
4
4
years of professional experience
Work History
Tax Associate
H and R Block
01.2024 - Current
- Utilize H&R Block tax software and tools to complete filings efficiently.
- Stay updated on the latest tax laws and regulations.
- Provide exceptional customer service and support throughout the tax filing process.
- Prepare and file tax returns for individuals and small businesses.
- Conduct client interviews to gather necessary financial information.
- Review financial records, such as income statements and expenses, to determine tax liabilities.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Educate clients on tax laws, potential deductions, and financial strategies.
Front Desk Agent
Williams Investment Co.
02.2023 - 03.2024
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees, and payments
- Answered multi-line phone system and enthusiastically greeted callers
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
- Maintained accurate records of guest information, payments, and reservations using hotel procedure.
Operations Assistant
Livingston Intl
02.2021 - 01.2023
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation
- Managed day-to-day department operations with effective workflow coordination
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one
- Solved problems timely and effectively
Education
Bachelor of Science - ASL Interpreting and Translating
Valdosta State University
04.2025
General Education Development -
Savannah Tech
06.2019
Skills
- Microsoft Excel
- Microsoft Word
- Training and mentoring
- Great phone demeanor
- Typing skills
- Client communication
- Customer service
- Multitasking and organization
- Computer Skills
Timeline
Tax Associate
H and R Block
01.2024 - Current
Front Desk Agent
Williams Investment Co.
02.2023 - 03.2024
Operations Assistant
Livingston Intl
02.2021 - 01.2023
General Education Development -
Savannah Tech
Bachelor of Science - ASL Interpreting and Translating
Valdosta State University
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