Kiara Pauldo
Hampton,GA
Summary
Dedicated and skilled DevSecOps Software Engineer with over 5 years of experience, specializing in Cloud DevOps and Agile Methodology. Adept at driving innovation and solving complex technical challenges, Eager to contribute years of expertise to General Dynamics Information Technology as a Senior DevSecOps Software Engineer in support of the Optionally Manned Fighting Vehicle (OMFV) program.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DevSecOps Software Engineer
XPO Logistics
12.2018 - Current
- Implemented Agile Methodology in software development processes, ensuring efficient and adaptive project management for a team of 200 members.
- Led the adoption of cloud-based concepts (IaaS, PaaS, SaaS) and containerization (Terraform, Docker) to build a Software-Defined Data Center (SDDC).
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing using Splunk.
- Applied expertise in tool chain integrations and plug ins such as Java, WPS Scan and iThemes Security: this is to enhance programming and integration skills, facilitating efficient software development lifecycle phases.
Cybersecurity Specialist (Mid Level)
Central Transport
09.2016 - 12.2018
- Investigated company-wide security breaches of 10,000 members and recommended corrective actions
- Monitored, tracked, and resolved incidents created in ServiceNow with customers
- Strengthened network security by implementing robust firewall configurations and intrusion detection systems.
- Collaborated with IT teams to develop comprehensive cybersecurity policies and procedures for the organization such as documenting last fiscal year internal threats
- Increased incident response efficiency by creating a streamlined process for identifying, analyzing, and resolving security threats.
Technology Sales Consultant
Charter Communication
04.2015 - 06.2016
- Collaborated with customers and asked questions to assess needs and budgets
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships
- Solicited to customers through Door-to-Door Sales in order to maximize sales of Charter Communications products
- Utilized human relations, communication, and negotiation skills to market and sell television, internet, and telephone services
- Exceeded sales goals, increased revenue and facilitated sales
- Proactively managed client correspondence and recorded tracking and communications
- Engaged large and medium end-users to deliver company's total value proposition to increase sales
- Drove team revenue totals by bringing in top sales numbers.
Assistant Sales Manager
Enterprise Rent-A-Car
09.2012 - 04.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Reviewed and analyzed operational records and reported to project sales and determine profitability
- Hired, trained, and motivated sales and marketing professionals
- Worked with other sales managers within regions in Peachtree City, Union City and Atlanta Hartsfield-Jackson Airport
- Used NetSuite CRM to track of sale's team performance metrics.
Software Sales Specialist
Enterprise Holding Incorporated
04.2012 - 09.2012
- Maintained Enterprise Holdings' knowledge of market, competitors and individual customers to optimize sales strategies
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Networked at events and by phone to expand business profits and revenues
- Proficient in Microsoft Office products such as Project, Access and Excel.
Customer Service Representative
Fike Recreation Center
01.2010 - 09.2010
- Assisted a specialist with administrative duties by answering phones, and scheduling appointments
- Assisted customers at the welcome desk, introduced customers to their consultants and ensured everyone felt welcomed
- Skillfully collected all methods of payments on the POS system at a rapid pace while increasing add-ons purchases.
Education
Bachelor of Science - Parks, Recreation & Tourism Management
Clemson University
Clemson, SC05.2012
Skills
- Data Security
- Problem Solving
- Risk Management
- Splunk
- Linux
- Windows
- MacOs
- Agile
- HTML and XML
- NetSuite CRM
- Data Management
- Agile Methodology
- Cloud DevSecOps
- Software Development
- Lean Agile Operations
Certification
- CompTIA Security+
- CompTIA A+ (pending)
Timeline
DevSecOps Software Engineer
XPO Logistics
12.2018 - Current
Cybersecurity Specialist (Mid Level)
Central Transport
09.2016 - 12.2018
Technology Sales Consultant
Charter Communication
04.2015 - 06.2016
Assistant Sales Manager
Enterprise Rent-A-Car
09.2012 - 04.2015
Software Sales Specialist
Enterprise Holding Incorporated
04.2012 - 09.2012
Customer Service Representative
Fike Recreation Center
01.2010 - 09.2010
Bachelor of Science - Parks, Recreation & Tourism Management
Clemson University
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