Kiarah Moye

• Create engaging and impactful content to enhance the brand’s online presence across various digital platforms. Ensure all content is accurate, informative, and consistently aligned with the brand’s voice and values, while fostering a collaborative and interactive environment that encourages audience engagement and connection

Verify potential clients' eligibility for available insurance benefits, quickly build rapport, and seamlessly transfer them to the appropriate insurance agent to explore additional savings opportunities.

• Operate in a fast-paced call center environment, managing high volumes of inbound calls, while providing direct support to clients and collaborating with internal teams to fulfill technical specifications. Responsible for scheduling transportation for members to and from medical appointments, ensuring accuracy and timeliness. Communicate effectively across departments to coordinate services, troubleshoot technical issues, and ensure optimal system functionality. Regularly update and customize product features and documentation, while maintaining detailed case notes on technical risks, requirements, resolutions, and training needs. Demonstrated a consistent track record of exceeding performance targets and delivering high-quality customer service.