Kiawansa Warner
Atlanta
Summary
Highly adaptable professional with 10+ years of experience across healthcare, administrative support, and high-volume customer service. Proven ability to manage patient/donor intake, perform phlebotomy, and maintain critical equipment. Skilled at multi-tasking in fast-paced environments, ensuring accurate record-keeping, and delivering exceptional customer care. Seeking to leverage clinical and organizational skills in a front-office or medical support role.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Medical Receptionist, Phlebotomy,Service Technicia
CSL Plasma Center
Atlanta
01.2024 - Current
- Donor Intake & Processing: Greeted donors and processed new donors into the system by building detailed profiles and completing necessary documentation.
- Clinical Support: Accurately took and documented donor vitals in the system, preparing them for the donor floor.
- Phlebotomy Expertise: Successfully performed venipuncture on each donor.
- Equipment Maintenance: Minimized operational downtime by troubleshooting and repairing plasma collection machines when they broke down, returning them to service.
Assistant Teacher
Angle of Innocence
Atlanta
09.2023 - 01.2024
- Assisted lead teacher in developing lesson plans and classroom activities.
- Supported students in daily learning tasks and homework assignments.
- Organized classroom materials and maintained a tidy learning environment.
- Communicated effectively with parents regarding student progress and behavior.
Stocker
Walmart
Atlanta
09.2020 - 08.2022
- Managed inventory flow by opening boxes and neatly stocking items on shelves for efficient retrieval by pickers.
Customer Service Representative
Family Dollar
Atlanta
02.2018 - 09.2020
- Front-Line Service: Greeted customers and efficiently operated the register.
Operational Support: Completed other assigned tasks and maintained a clean work area at the end of each shift.- Assisted customers with product inquiries and store navigation.
Driver
Mv Transportation/ Marta
Atlanta
12.2015 - 12.2017
- Safely operated the Marta Mobility bus, providing transportation service for disabled and elderly people.
- Ensured compliance with safety regulations and company policies during all drives.
Receiver/Warehouse Stocker
Atlanta Book Company
Atlanta
01.2014 - 06.2014
- Scanned and graded books accordingly, utilizing 10-key for data entry.
Wig Association
Super Beauty
Atlanta
09.2012 - 12.2013
- Greeted and assisted customers with final purchases, answered questions, and provided great customer service.
Assistant Teacher
Kids R Kids Learning Academy
Atlanta
09.2005 - 06.2007
- Assisted lead teacher in developing lesson plans and classroom activities.
- Supported students in daily learning tasks and homework assignments.
- Organized classroom materials and maintained a tidy learning environment.
Education
Hemodialysis
Atlanta Technical College
Atlanta, GA 08.2015 - 05.2016
Skills
Customer Service & Admin: Cash Handling, Call Center, Scheduling, Phone Etiquette, Team Collaboration, 65 WPM Typing
Organizational: Task-Oriented, Organizational Skills, Inventory/StockingClinical & Technical: Phlebotomy, Donor Intake, Vitals, Equipment Troubleshooting, Medical Terminology, Microsoft Office Suite (Word, Excel, Publisher, PowerPoint)
Timeline
Medical Receptionist, Phlebotomy,Service Technicia
CSL Plasma Center
01.2024 - Current
Assistant Teacher
Angle of Innocence
09.2023 - 01.2024
Stocker
Walmart
09.2020 - 08.2022
Customer Service Representative
Family Dollar
02.2018 - 09.2020
Driver
Mv Transportation/ Marta
12.2015 - 12.2017
Hemodialysis
Atlanta Technical College
08.2015 - 05.2016
Receiver/Warehouse Stocker
Atlanta Book Company
01.2014 - 06.2014
Wig Association
Super Beauty
09.2012 - 12.2013
Assistant Teacher
Kids R Kids Learning Academy
09.2005 - 06.2007