Kiele Walker
Marietta
Summary
People-first professional with experience in hospitality, client management, and operations. Passionate about creating welcoming environments, coordinating team and guest experiences while enhancing operations. Eager to contribute these strengths to a role with a wide client base and opportunity for growth.
Overview
2
2
years of professional experience
Work History
Operations Coordinator
Serendipity Labs
03.2025 - Current
- Serve as the primary point of contact for all members and guests needs, ensuring a positive, professional experience.
- Coordinate office tours, onboarding, and move-ins for new clients, streamlining the entire process.
- Coordinate office walk-throughs, offboarding processes, and streamlining the whole process while communicating to our support team.
- Plan and execute member events and employee engagement initiatives to foster a supportive culture.
- Manage internal communications and create marketing content (newsletters and in-lab signage).
- Handle daily operations, including inventory, scheduling, IT troubleshooting, and reception duties.
- Promotion after 7 months from Experience Coordinator to Operations Coordinator.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Conducted meeting and event outreach daily and served as the primary point of contact for all requests.
- Oversaw the complete set-up and break-down of the meeting and event space, including catering and any in office needs.
Front Desk Representative and Deck Supervisor
Goldfish Swim School
03.2024 - 03.2025
- Keep up to date on overall price breakdowns and offerings to better engage potential clients.
- Managed schedules and lessons via phone, email, and in person.
- Served as main point of contact with clients, managing lesson schedules and facility tours.
- Supported a positive team culture through clear communication and daily team check-ins.
- Trained new staff on safety protocols and instructional techniques.
- Monitored student progress provided feedback to instructors to ensure location met brand standards and expectations.
Education
High School -
North Middlesex Regional High School
Townsend, MA06-2020
Skills
- Software: OfficeRnD, Salesforce, Microsoft Office
- Skills: Onboarding/Off-boarding & client relations, administration, inventory management, communication, marketing, and expense tracking
Timeline
Operations Coordinator
Serendipity Labs
03.2025 - Current
Front Desk Representative and Deck Supervisor
Goldfish Swim School
03.2024 - 03.2025
High School -
North Middlesex Regional High School
Interests
Baking, exploring new countries, music, health & wellness.