Kiera Davis
Columbus
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Advanced Drainage Systems
03.2021 - 01.2023
- I was responsible for handling incoming calls from existing customers, answering customer service-related questions, resolving customer problems, while providing excellent customer service
- I also would input customer orders as well as schedule customer pick ups and deliveries.
Customer Service Representative
Concentrix
06.2016 - 06.2020
- During my time at Concentrix, I provided service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes.
Cashier/Sales Associate
Circle K
05.2016 - 06.2017
- I registered sales on a cash register by scanning items and totaling customers' purchases
- The work environment also required me to provide a positive customer experience with fair, friendly, and courteous service.
Hostess/Server
Chuck E. Cheese
09.2014 - 05.2015
- I was responsible for greeting customers as they entered our establishment, taking care of their reservations or adding them onto our waiting list, giving them menus and showing them to their seats
- On occasion I handled phone calls and customer inquiries about the restaurant and menu, and assisted various restaurant staff when necessary.
Education
Certificate in Esthetics -
Columbus Technical College
04.2024
High school diploma -
G.W. Carver High School
05.2016
Skills
- Organizational skills
- Time management skills
- Communication skills
- Computer skills
- Quick learner
- Problem solving skills
- Host/Hostess
- Bartending
- Sales
- Serving Experience
- Upselling
- Cash Handling
- Microsoft Word
- Microsoft Powerpoint
- Data Entry
- Typing
- Microsoft Office
- English
- Oracle
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Rep
Advanced Drainage Systems
03.2021 - 01.2023
Customer Service Representative
Concentrix
06.2016 - 06.2020
Cashier/Sales Associate
Circle K
05.2016 - 06.2017
Hostess/Server
Chuck E. Cheese
09.2014 - 05.2015
Certificate in Esthetics -
Columbus Technical College
High school diploma -
G.W. Carver High School
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