Kiera Jackson
Atlanta
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at 1942 Social. Proven ability to increase sales through effective upselling techniques and maintain guest engagement in high-volume settings. Adept at cash handling and POS operations, ensuring accurate transactions and a seamless dining experience.
Overview
10
10
years of professional experience
Work History
Server
1942 Social
08.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bleu Whisky
10.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash/credit card transactions accurately, contributing to balanced daily financial reports.
Server
Fellaship
02.2019 - 01.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server/Bartender
Love at First Bite
01.2020 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Aquarius Lounge
08.2014 - 10.2017
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Education
General Studies
Penn Foster Career School
Scranton, PA08.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Sales expertise
- Bill computation
- Point of sale (POS) system operations
- Upselling techniques
Timeline
Server
1942 Social
08.2022 - 12.2024
Server
Bleu Whisky
10.2020 - 08.2022
Server/Bartender
Love at First Bite
01.2020 - 11.2020
Server
Fellaship
02.2019 - 01.2021
Server
Aquarius Lounge
08.2014 - 10.2017
General Studies
Penn Foster Career School