Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kiera Jackson

Kiera Jackson

Atlanta

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at 1942 Social. Proven ability to increase sales through effective upselling techniques and maintain guest engagement in high-volume settings. Adept at cash handling and POS operations, ensuring accurate transactions and a seamless dining experience.

Overview

10
10
years of professional experience

Work History

Server

1942 Social
08.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Bleu Whisky
10.2020 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash/credit card transactions accurately, contributing to balanced daily financial reports.

Server

Fellaship
02.2019 - 01.2021
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Server/Bartender

Love at First Bite
01.2020 - 11.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Aquarius Lounge
08.2014 - 10.2017
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.

Education

General Studies

Penn Foster Career School
Scranton, PA
08.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Sales expertise
  • Bill computation
  • Point of sale (POS) system operations
  • Upselling techniques

Timeline

Server

1942 Social
08.2022 - 12.2024

Server

Bleu Whisky
10.2020 - 08.2022

Server/Bartender

Love at First Bite
01.2020 - 11.2020

Server

Fellaship
02.2019 - 01.2021

Server

Aquarius Lounge
08.2014 - 10.2017

General Studies

Penn Foster Career School
Kiera Jackson