Kierra Graham
Columbus
Summary
Customer-focused cashier with a friendly demeanor and keen attention to detail. Strong math skills and ability to develop positive customer relationships, ensuring maximum loyalty and retention. Excels in creating a welcoming environment and efficiently managing payment transactions using POS systems. Proactively identifies customer needs and follows up on outstanding issues, generating repeat business. Highly motivated and dedicated to delighting customers, with a track record of improving the overall retail experience. Offers excellent organizational skills and proven sales history. Demonstrates expertise in merchandising, housekeeping, and exceptional customer service through three years of hands-on experience. Tech-savvy and reliable problem solver, quick to grasp new ideas and apply them to day-to-day activities.
Overview
7
7
years of professional experience
Work History
Quality Team Member
Pratt & Whitney
12.2024 - Current
- Assisted in the development of comprehensive training programs for new team members, ensuring consistent understanding of quality standards.
- Ensured product quality met company standards, significantly reducing customer complaints.
- Conducted detailed inspections of materials and products to uphold quality assurance protocols.
- Maintained up-to-date knowledge of industry quality standards and regulations, ensuring company compliance.
Cashier/ clothing expert
Tractor supply Midland GA
02.2022 - 12.2024
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
- Greeting customers, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer
Cashier/member specialist
Sam’s Club Columbus GA
08.2020 - 11.2021
- Return non-purchased products to shelves and perform general merchandising functions
- Collected payments for customer service
- Answering phone calls providing great customer service
- Greeted all customers and provided prompt and friendly service
- Proceed checks, debit and credit cards, refunds, product coupon
- Ability to exceed the goal of getting members to apply for credits and upgrades
- Found ways to improve customer experience by taking accountability and acting as store brand ambassador
- Able to work under pressure and at a fast pace
Server/Host
Spring Harbor Columbus GA
03.2018 - 08.2020
- Communicated customers’ menu choices and special request to kitchen staff to minimize errors
- Ability to have very good patience skills
- Greeted all guest with smile and friendly greeting
- Answering phone calls and receiving orders
- Controlled the flow of food from the kitchen to the dining table
- Able to work at a fast pace
Education
Associate Degree - Science
Columbus technical college
Columbus, GAHigh school - undefined
Northside high school
Columbus, GAManufacturing Engineering - Engineering Program
Columbus Technical College
Columbus, GASkills
- Cash Reconciliation Skills
- Client Relations
- Product recommendations
- Employee training
- Retail operations
- Process transaction
- Telephone Customer Support
Timeline
Quality Team Member
Pratt & Whitney
12.2024 - Current
Cashier/ clothing expert
Tractor supply Midland GA
02.2022 - 12.2024
Cashier/member specialist
Sam’s Club Columbus GA
08.2020 - 11.2021
Server/Host
Spring Harbor Columbus GA
03.2018 - 08.2020
Associate Degree - Science
Columbus technical college
High school - undefined
Northside high school
Manufacturing Engineering - Engineering Program
Columbus Technical College
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