Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Roberts

Canton, GA

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Coyote Hill Lodge as well as Four 41 South. Proven ability to enhance guest engagement and maintain cleanliness standards while working diligently. Adapt to cash handling and upselling techniques, fostering positive relationships with customers and staff to elevate the overall experience.

Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Four 41 South
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Assistant Manager

Coyote Hill Lodge
04.2018 - 12.2023
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Worked in outside areas and helped with tasks such as landscaping. I also cleaned and organized files inside.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Education

High School Diploma -

I-Grad Virtual Academy
8871 Knox Bridge Hwy, Canton, Georgia 30114
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Sales expertise
  • Upselling techniques
  • Check payment processing

Timeline

Server

Four 41 South
03.2024 - Current

Assistant Manager

Coyote Hill Lodge
04.2018 - 12.2023

High School Diploma -

I-Grad Virtual Academy

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Kierra Roberts