KIESHA MCLEAN
HINESVILLE,GA
Summary
Self-motivated and service-oriented therapist with a passion for helping children, adults, and families. Knowledgeable about treatment and modification plans. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Autism Behavioral Institute (ABI)
2020.01 - 2022.01
- Provide individualized treatment to consumers with autism as defined within treatment and behavior plans
- Assists in updating client's Individualized Plan of Care (IPOC) and writing discharge report.
- Implement behavior reduction interventions and programming with individual consumers
- Monitoring and documenting status of recipient’s progress and effectiveness of strategies and interventions outlined in treatment and behavior plans
- Keeps all information secure and confidential
Registered Behavior Technician
NoCal Behavioral Services, LLC, RBT
2020.01 - 2021.01
- Managed inappropriate/challenging behaviors by using Applied Behavior Analysis (ABA) principles
- Used positive reinforcement techniques to increase the measure of independence and social interaction in autistic children
- Learned specialized behavior approaches to implement behavioral strategies
- Kept accurate records by documenting progress and adhering to client’s goals.
Customer Service Representative
TTEC
2020.01 - 2021.01
- Resolve customer complaints via telephone and email
- Assist with placement of orders, refunds or exchange in a timely manner
- Works with customer service manager to ensure that proper customer service is being delivered
- Troubleshooting customer issues with products.
Certified Nursing Assistant
Woodland Healthcare & Rehab Center
2015.05 - 2018.01
- Documents patient information and care activities in electronic health records
- Build sustainable professional relationships with patients and their family members to help in recovery process, while maintaining teamwork engagements with nursing and medical staff in fulfilling interventions plans.
- Ensure compliance with center's policies and procedures and performance standards in delivering medical and healthcare services to patients.
Education
Master of Arts - Special Education (Applied Behavior Analysis)
Arizona State University
Tempe, AZ12.2024
Bachelor of Science - Business Administration, Major in Management & Health Care Management
Columbia College - Hinesville, GA
01.2017
Associate Degree - Management Information System
Excelsior College
01.2008
Skills
- Adaptability and Flexibility
- Communication
- Critical Thinking
- Customer Service
- Team Collaboration
- Treatment Planning
Certification
- Registered Behavior Technician (RBT)
- Medical Transcription
Timeline
Registered Behavior Technician
Autism Behavioral Institute (ABI)
2020.01 - 2022.01
Registered Behavior Technician
NoCal Behavioral Services, LLC, RBT
2020.01 - 2021.01
Customer Service Representative
TTEC
2020.01 - 2021.01
Certified Nursing Assistant
Woodland Healthcare & Rehab Center
2015.05 - 2018.01
Master of Arts - Special Education (Applied Behavior Analysis)
Arizona State University
Bachelor of Science - Business Administration, Major in Management & Health Care Management
Columbia College - Hinesville, GA
Associate Degree - Management Information System
Excelsior College
- Registered Behavior Technician (RBT)
- Medical Transcription
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