Kieshana Blackwell Armstrong
Griffin
Summary
Customer Service Representative with over 10 years of experience providing customer support, resolving issues, and delivering positive service experiences. Skilled in handling customer inquiries, order processing, problem resolution, and maintaining strong client relationships. Experienced working in fast-paced environments and communicating through phone, email, and online platforms. Proficient with remote communication tools including Slack and Zoom.
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
Work History
Non-Emergency Medical Driver
CCK Possibilities, LLC
Griffin
04.2024 - Current
- Transported patients to non-emergency medical appointments safely and timely.
- Assisted individuals with mobility challenges during loading and unloading procedures.
- Maintained vehicle cleanliness and safety standards for optimal operations.
- Provided safe, timely and reliable non-emergency medical transportation services.
Non-Emergency Medical Driver
Glo Fusion Clinic
Griffin
08.2022 - 04.2024
- Transported patients to non-emergency medical appointments safely and timely.
- Assisted individuals with mobility challenges during loading and unloading procedures.
- Maintained vehicle cleanliness and safety standards for optimal operations.
Personal Shopper
Walmart
Phoenix
05.2015 - 07.2022
- Assisted customers in selecting products based on preferences and needs.
- Managed shopping lists to ensure efficient item retrieval and organization.
- Utilized Walmart's inventory systems to check product availability in real-time.
- Fostered relationships with regular clients to better understand their shopping habits.
Customer Service Representative
Fairytale Brownies
Phoenix
06.2013 - 04.2015
- Assisted customers with product inquiries and order placements.
- Handled customer complaints and resolved issues effectively.
- Processed orders accurately using company software systems.
- Educated customers about promotions and new products.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
LaJoya Community High School
Avondale, AZSome College (No Degree) - Business Management
Strayer University
Skills
- Communication skills
- Attention to detail
- Team collaboration
- Customer Service-oriented
- HIPAA compliance
- Problem-solving abilities
- Multitasker
- Relationship building
- Email handling
- Active listening
- Troubleshooting network issues
- Microsoft windows and office
Languages
English
Native/ Bilingual
Timeline
Non-Emergency Medical Driver
CCK Possibilities, LLC
04.2024 - Current
Non-Emergency Medical Driver
Glo Fusion Clinic
08.2022 - 04.2024
Personal Shopper
Walmart
05.2015 - 07.2022
Customer Service Representative
Fairytale Brownies
06.2013 - 04.2015
LaJoya Community High School
Some College (No Degree) - Business Management
Strayer University