Kiki Ajibade
Atlanta
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant GS-6
DEPARTMENT OF VETERANS AFFAIRS
07.2024 - Current
- Utilized CRM systems and advanced patient management platforms, including VistA and CPRS, to access and update veteran records, manage scheduling workflows, and maintain accurate and up-to-date medical documentation.
- Leveraged Salesforce CRM to support efficient communication with veterans, their representatives, interdisciplinary care teams, and community providers, ensuring timely coordination, follow-ups, and information sharing.
- Navigated multiple VA patient systems to assist care delivery and ensure smooth, effective communication across VA medical centers, contractors, and external healthcare partners.
- Scheduled, modified, and canceled appointments for veterans based on their needs and provider availability, helping maintain continuity of care.
- Answered incoming calls from veterans with a calm, attentive, and supportive tone, ensuring clarity, respect, and understanding during each interaction.
- Documented detailed and accurate notes from veteran interactions to maintain thorough records and support high-quality, coordinated care.
Customer Support Intern
AAN NURSING CENTER
08.2023 - 02.2024
- Provided day-to-day support to residents, families, and staff by resolving account access issues and assisting with digital tools, helping maintain smooth operations and a dependable care environment.
- Coordinated with nursing and administrative teams to ensure clear, secure communication and proper handling of sensitive resident information in line with healthcare guidelines.
- Maintained and updated electronic health records with close attention to accuracy, confidentiality, and compliance, supporting continuity of care.
- Responded to resident and family inquiries about online portals, appointment systems, and facility services, helping build trust and ease with digital and administrative processes.
- Scheduled, updated, and canceled appointments for residents and communicated with care teams to keep daily operations organized and efficient.
- Welcomed residents and visitors at the front desk, answered questions, and ensured a supportive and organized reception experience.
Student Assistant
GEORGIA STATE UNIVERSITY
02.2022 - 08.2023
- Managed a multi-line phone system to support timely communication within the department, contributing to fewer missed calls and improved responsiveness.
- Greeted and assisted faculty, students, and visitors with professionalism and courtesy, strengthening the department’s reputation for reliable and friendly support.
- Coordinated and helped facilitate departmental events, contributing to stronger engagement and positive experiences for participants.
- Provided general office support including copying, typing, filing, posting flyers, and sorting mail to maintain an organized and efficient workspace.
- Ensured the department floor was well maintained, updated bulletin boards and informational posters, checked rooms for readiness, and secured the department at the end of shifts.
- Completed additional tasks as assigned by the supervisor, such as rearranging departmental spaces and creating an inventory of library books.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GAMaster of Science - Cybersecurity
Kennesaw State University
Kennesaw, GASkills
- CRM utilization
- Strong communication skills
- HIPAA compliance
- Conflict resolution techniques
- Network infrastructure
- Incident response basics
- Security policies and best practices
- Networking concepts
- Active Directory fundamentals
- TCP/IP
- Linux
- IT fundamentals
- HTML
Certification
- CompTIA Security+ May 2024
- CompTIA Network+ February 2025
- Practical Help Desk (TCM Security) - In progress
- Linux Lab (LabEx) - In progress
Websites
Timeline
Advanced Medical Support Assistant GS-6
DEPARTMENT OF VETERANS AFFAIRS
07.2024 - Current
Customer Support Intern
AAN NURSING CENTER
08.2023 - 02.2024
Student Assistant
GEORGIA STATE UNIVERSITY
02.2022 - 08.2023
Bachelor of Science - Computer Science
Georgia State University
Master of Science - Cybersecurity
Kennesaw State University