Kiley Hill
Warner Robins
Summary
Organized and customer-focused professional with experience supporting daily operations, managing records, coordinating access procedures, and assisting visitors in a professional setting. Skilled in communication, problem-solving, organization, and maintaining accurate documentation. Demonstrated ability to provide excellent service, support team operations, and ensure efficient, safe, and well-organized work environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Assistant
S&K Technologies
09.2025 - Current
- Maintain visibility and location awareness at ALL times of assigned visitor while in access-controlled areas.
- Monitored compliance of assigned visitors with security and safety protocols related to accompaniment, technology restrictions, vehicle use, and facility access.
- Escorted all visiting personnel, service contractors, and non-resident, un-cleared personnel into facilities and designated classified/secure areas to maintain security integrity.
- Perform various visual (observation) and physical test checks (hands on closure and proper locking of doors/windows/roll-up vehicle doors and other similar egress points) to ensure facilities remain entrance controlled.
- Inspected facilities regularly to verify adherence to safety protocols, reinforcing secure environment.
- Trained new staff on security procedures and emergency response plans.
Security Assistant
H4 Enterprises
04.2023 - 09.2025
- Escorted all visiting personnel, service contractors, and non-resident, un-cleared personnel into classified/secure areas, ensuring adherence to security protocols.
- Maintain visibility and location awareness at ALL times of assigned visitor while in access-controlled areas.
- Monitored assigned visitors' locations within access-controlled areas, maintaining constant situational awareness to enhance security.
- Perform various visual (observation) and physical test checks (hands on closure and proper locking of doors/windows/roll-up vehicle doors and other similar egress points) to ensure facilities remain entrance controlled.
- Conducted routine inspections of facilities, verifying compliance with safety protocols and identifying potential security vulnerabilities.
- Trained new staff on security procedures and emergency response plans.
Front of House Employee
McCalls Tastes To Remember
09.2022 - 04.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored dining room and restrooms, maintaining cleanliness and enhancing customer satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Supported team members during peak hours, facilitating smooth operations and reducing customer wait times.
- Monitored inventory levels and reported shortages.
- Trained new employees on front of house policies and best practices, promoting consistent service quality.
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2022 - 04.2022
- Coordinated logistics for birthday parties, ensuring a smooth, safe, and entertaining environment for guests.
- Monitored event flow to ensure schedule adherence and adapted to unforeseen changes to enhance guest experience.
- Ensured safety of young guests by actively monitoring activities and maintaining secure perimeter for events.
- Processed transactions efficiently, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries and concerns to improve overall satisfaction and foster loyalty.
- Trained and mentored new staff on event hosting standards and best practices.
Front of House Employee
McCalls Tastes To Remember
09.2021 - 04.2022
- Processed customer transactions with accuracy and efficiency using point-of-sale systems, ensuring a smooth checkout experience.
- Monitored dining room and restrooms to maintain cleanliness and enhance customer satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Monitored the dining room and restrooms to ensure customers had clean facilities.
- Monitored inventory levels and reported shortages.
Customer Service Representative
Rigbys Water World
05.2021 - 07.2021
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Monitored guest safety and enforced park rules, fostering a secure environment.
- Managed queue lines efficiently, maintaining flow and enhancing guest experience during peak hours.
- Monitored guest safety and adherence to park rules, ensuring a secure environment.
- Managed queue lines to maintain flow and optimize guest experience during peak hours.
- Supported event setup and teardown to ensure smooth operations, contributing to efficient operations.
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2021 - 07.2021
- Coordinated logistics for birthday parties, ensuring a smooth, safe, and entertaining environment for guests.
- Monitored event flow to ensure timely adherence to schedule while adapting effectively to unforeseen changes.
- Ensured safety of young guests by monitoring activities and maintaining strong perimeter around event areas.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for guests.
- Addressed customer inquiries and concerns to enhance satisfaction and foster loyalty.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GASkills
- Customer service and client support
- Computer proficiency
- Conflict resolution
- Prioritizing and scheduling
- Surveillance techniques
- Cross-functional teamwork
- Strong observational skills
- Security screening
Certification
Secret Clearance
Timeline
Security Assistant
S&K Technologies
09.2025 - Current
Security Assistant
H4 Enterprises
04.2023 - 09.2025
Front of House Employee
McCalls Tastes To Remember
09.2022 - 04.2023
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2022 - 04.2022
Front of House Employee
McCalls Tastes To Remember
09.2021 - 04.2022
Customer Service Representative
Rigbys Water World
05.2021 - 07.2021
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2021 - 07.2021
High School Diploma -
Warner Robins High School
Military Service
- Branch: United States Navy
- Service Country: United States
- Rank: Seaman Recruit
- April 2022 to September 2022
- Participated in US Navy Boot Camp