Killsey Rivera

• Operated forklifts to transport materials efficiently across production floor.
• Conducted regular inspections of equipment to ensure operational safety and compliance.
• Collaborated with team members to streamline inventory management processes.
• Assisted in training new operators on safety protocols and equipment usage.
• Maintained clean, organized work environment to promote safety and productivity standards.
• Collaborated with team members to complete special projects, such as reorganizing storage areas or relocating large quantities of inventory.
• Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
• Reduced product damages by carefully transporting materials within the warehouse, ensuring proper handling.
• Contributed to a safe work environment by adhering to safety protocols and promptly reporting any hazards or incidents.
• Maintained a clean and organized workspace by disposing of waste materials properly and keeping aisles clear of obstacles.
• Prevented workflow disruptions by performing routine maintenance checks on forklifts, addressing potential issues proactively.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Reviewed daily production schedules to inform effective prioritization and delegation of tasks.

• Monitored premises to ensure safety and security protocols were consistently enforced.
• Conducted regular inspections of property to identify and mitigate potential hazards.
• Trained and mentored junior security staff on operational procedures and best practices.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Conducted thorough inspections of packages to identify and document any damage.
• Operated loading equipment to efficiently load packages onto transport vehicles.
• Handling packages assigned to quality control
• Confirming packaging labels/prepare packages
• Sliding packages along manual conveyor belts
• Loading heavy packages/unload packages
• Trained new employees on operational procedures and best practices for handling packages.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Managed tax preparation processes to ensure compliance with regulations.
• Organized and maintained filing systems to support efficient document retrieval. Assisted team members with document management tasks to enhance workflow. Contributed to the accuracy of records by regularly updating files.
• Managed customer phone inquiries to ensure prompt and effective service.
• Facilitated client interactions and provided expert advice to enhance service delivery.
• Implemented process improvements to enhance accuracy of tax filings.
• Coordinated with IRS representatives to resolve client inquiries efficiently.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.

Assisted in operations by sorting packages efficiently. Trained team members on effective truck loading techniques to maximize space utilization. Monitored adherence to safety protocols among workers. Recorded daily order processing counts and updated the system accordingly. Inspected packages for damages and verified proper labeling of hazardous materials. Contributed ideas for improving workflow efficiency.

• Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
• Trained and mentored new associates on equipment use and best practices in inventory management.
• Implemented process improvements that enhanced accuracy in order fulfillment and reduced lead times.
• Coordinated with shipping and receiving teams to optimize loading schedules and minimize delays.
• Conducted regular audits of inventory levels, ensuring stock accuracy and timely replenishment.
• Developed training materials for onboarding processes, enhancing new hire integration into warehouse operations.
• Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
• Maintained a clean and organized work environment, adhering to 5S principles for optimal workplace conditions.
• Assisted in the recruitment process of new warehouse associates, leading orientation sessions and providing ongoing mentorship to ensure their success in the role.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.

Assisted customers with light bill payments. Resolved issues related to billing inquiries. Provided information on available assistance programs. This role was temporary but enjoyable.

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
• Responded to customer inquiries via telephone, email and live chat to provide updated information.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Built positive relationships with customers by providing exceptional customer service.
• Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

• Packed boxes by filling voids and arranging items to fit appropriately based on size, weight and dimensions
• Provided oversight and attendance to jams and stoppages of the Oracle conveyor system
• Cleaned, organized and replenished supplies in warehouse daily; commended for hard work.
• Loaded and unloaded freight in an efficient and safe manner utilizing the proper tools and equipment.
• Moved merchandise to storage areas with pallet jack and or tugger
• Stacked the products in the proper area according to established sequences
• Reviewed orders for shipment
• Ensured inbound and outbound shipments are perfect and free of scratch.

Assisted customers on the sales floor. Operated cash register efficiently. Handled customer phone inquiries promptly.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.