Kilowana Epps
Lithonia
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Paraeducator, Special Education
DeKalb County Board Of Education
08.2023 - Current
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
Executive Assistant
B & B Logistics
12.2019 - 07.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Taking notes at meetings and any other administrative tasks that help executives perform their jobs.
- Screened over 50 calls or e mails per day and responded accordingly to support executive correspondence.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president and executive vice president.
Hotel Front Desk Agent
La Quinta Inn And Suites Hotel By Wyndham
01.2016 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Enforced policies and procedures to increase efficiency.
Medical Assistant
Oakhurst Medical Center
10.2013 - 11.2015
- Obtained and documented patient medical history, vital signs and current complaints at intake for over 25 patients per day.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with follow-up and appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Upon Physician request administered medication IV, IM, SC, and ID.
- Phlebotomy
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Diploma - Medical Assisting
Anthem College
Atlanta, GA12.2013
High School Diploma -
Lithonia High School
Lithonia, GA05.2007
Skills
- Confidentiality and Discretion
- Mail Handling
- Logistics and Schedule Management
- Microsoft Office
- Document Filing and Retrieval
- Call Screening
- Business Correspondence
- Organizational Skills
- Self Starter
- Administrative Procedures
- Customer focus and orientation
- Effective listening
- Word Processing
- Conflict Management
Timeline
Paraeducator, Special Education
DeKalb County Board Of Education
08.2023 - Current
Executive Assistant
B & B Logistics
12.2019 - 07.2023
Hotel Front Desk Agent
La Quinta Inn And Suites Hotel By Wyndham
01.2016 - 12.2019
Medical Assistant
Oakhurst Medical Center
10.2013 - 11.2015
Diploma - Medical Assisting
Anthem College
High School Diploma -
Lithonia High School
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