Kim Beck
Warner Robins
Summary
Results-driven sales professional with expertise in customer relationship management across diverse environments. Strong communication, negotiation, and strategic planning abilities enhance sales effectiveness. Increased customer satisfaction and loyalty through targeted sales tactics, contributing to client base and revenue growth by identifying new opportunities and streamlining sales processes.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Arrow Exterminators
Warner Robins
09.2022 - Current
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Generated sales through outbound calling and lead follow-up, enhancing lead conversion rates.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Managed customer inquiries and provided product information, contributing to successful sales efforts.
- Resolved customer complaints by implementing effective problem-solving strategies.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Conducted follow-up calls to ensure service quality and address client concerns.
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with outside sales representatives to maintain and grow product sales in assigned territory.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Contributed ideas for improving internal processes related to sales operations.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Assisted in training new representatives on company products and sales techniques.
- Coordinated with technicians to schedule service appointments for customers.
- Monitored competitor activities and recommended changes accordingly.
- Managed multiple sales projects simultaneously and met deadlines.
Gift Merchandise
Buc-ee's
Fort Valley
11.2021 - 05.2022
- Organized and cleaned gift warehouse for easy access to products, supporting timely displays
- Merchandised display tables and hutches throughout the store
- Assisted customers with inquiries about store and products, enhancing customer experience
- Completed nightly task list on schedule, ensuring smooth operations for next shift
- Deep cleaned assigned sections and gift warehouse
- Provided support to various departments, ensuring efficient workflow and seamless service. including grocery, cashier, deli, and maintenance
Secretary
Central GA Termite & Pest Control
Hawkinsville
02.2018 - 07.2021
- Coordinated delivery of legal correspondence to clients, realtors, and closing attorneys, facilitating timely communication and enhancing client relations.
- Scheduled appointments for clients and staff, ensuring efficient use of time.
- Streamlined scheduling and event calendars to optimize organization of meetings and activities.
- Edited and processed legal documents and papers, such as Wood Destroying Organism Reports, Warranty Contracts, and Pest Control Agreements
- Composed and distributed invoices to bill clients
- Maintained timekeeping information and processed payroll
- Monitored and assessed telephone calls for quality assurance, contributing to staff training and development.
- Utilized computers for the operation of database management and word processing
- Managed collection and deposit of funds, disbursed payments for bills and invoices, maintained accurate records of transactions, and ensured account balances.
- Assisted customers with order placement and account information
- Advised staff on effective computer usage techniques to enhance productivity.
Customer Service Representative
Geico
Macon
08.2017 - 02.2018
- Retained policyholders by reviewing benefits and discounts, addressing concerns to prevent cancellations
- Educated customers on eligible discounts, enhancing their understanding and maximizing savings
- Advised policyholders on benefits of maintaining or enhancing coverage options to ensure optimal protection
- Oversaw payment processes and clarified billing histories to resolve policyholder concerns effectively
- Verified billing and coverage charges to ensure accuracy and compliance with policy terms
- Managed billing and lienholder transactions across all US states, ensuring compliance and accuracy in policy administration
- Processed policy modifications for clients
- Removed and added drivers and resolved disputes of any required documentation
- Processed transactions for rental companies, dealerships, lienholder, and any third party after proper verification
- Communicated with policyholders to gather additional information or obtain permission for changes and information release.
- Consulted with customers about tag requirements
Secretary
Bibb Exterminating Company
Hawkinsville
11.2015 - 08.2017
- Coordinated delivery of legal correspondence to clients, realtors, and closing attorneys, ensuring timely communication and documentation.
- Managed incoming and outgoing telephone calls to enhance communication between clients and staff.
- Scheduled appointments for clients and staff to ensure efficient use of time.
- Edited and processed legal documents, including Wood Destroying Organism Reports, Warranty Contracts, and Pest Control Agreements, ensuring compliance and accuracy.
- Maintained scheduling and event calendars
- Utilized computers for the operation of database management and word processing
- Operated office equipment, such as fax machines, copiers, and phone systems, and assessed troubleshooting
- Created photocopies of documents for distribution and record-keeping. of correspondence, documents, and other printed matter
- Performed payroll functions, such as maintaining timekeeping information and processing/submitting payroll
- Processed and recorded financial transactions, including deposits, disbursements, and reconciliations, ensuring maintenance of accurate financial records.
- Composed and distributed invoices to bill clients
- Assisted customers with order placement and account information
- Counseled staff with computer usage
Education
High School Diploma -
Gulod National High School
Cabuyao, Philippines01-2008
Skills
- Lead conversion
- Outbound calling
- Sales negotiation
- Product upselling
- Cross selling
- Promotional selling
- Customer relationship management
- Customer follow-up
- Conflict resolution
- Problem solving
- Strategic selling
- Verbal and written communication
Accomplishments
- Employee of the month award Dec 2022, June 2024 and Feb 2026
- Opportunity Knocks- Most Creative home evaluator appointments scheduled Q3-Q4 2023-2024
- Opportunity Knocks- Most Creative home evaluator appointments scheduled Q3-Q4 2024-2025
Timeline
Inside Sales Representative
Arrow Exterminators
09.2022 - Current
Gift Merchandise
Buc-ee's
11.2021 - 05.2022
Secretary
Central GA Termite & Pest Control
02.2018 - 07.2021
Customer Service Representative
Geico
08.2017 - 02.2018
Secretary
Bibb Exterminating Company
11.2015 - 08.2017
High School Diploma -
Gulod National High School