KIM GONZALEZ
Woodstock,GA
Summary
To obtain a position that will allow me to contribute to the overall success of a growth-oriented company. Experienced Property Manager with more than 30 years of experience in a professional setting and a proven track record in Property Management/ maintenance, client relations, office management, accounting, sales, marketing, and project management reporting and purchasing.
SUMMARY OF QUALIFICATIONS Residential Property Management Management/Leadership/Customer care Proficient in MS Office Software to include MS Word and Excel Concur & Expensify Expense reporting Property Management Software (Yardi, Rent Manager, Zen Desk Propertyware/ Meld including data entry- IS400, Tiny Term, EDI Excellent multitasker with effective time management skills Owner and Tenant issue resolution Written and verbal communication Strong customer service skills Accounts Payable/Receivables Account Management
Overview
17
17
years of professional experience
Work History
Property Administrator
FirstKey Homes
06.2024 - Current
- Handle resolution for all HOA and City Violations
- Rent Collection, payment plans, Eviction filings, Rental assistance applications
- Ensure compliance with Fair Housing Laws and Company policies, rules, and regulations
- Manage and resolve tenant move-out accounting disputes in accordance with Lease agreement
- Provide superior customer service and communication to tenants and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
Shared Services Associate
ECI Group
05.2024 - 06.2024
- Process deposit refunds for current residents and transition to security deposit insurance as needed
- Prepare and electronically deliver all applicable receivable-related communications
- Communicate with onsite teams to ensure communications are delivered following SOP
- Assure that lease or rental agreements are properly completed and renewed, and file and follow-up on evictions
- Review resident files and accounting records to determine unpaid and/or late fees owed, communicate outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease as needed to maximize revenue
- Conduct remote move-out inspections, process deposit accounting, and notify resident of damages as required by state/municipality, refund deposits for past residents as necessary
- Perform in-house collections and work with past residents to make timely payments of outstanding balances
- Assist with daily and month-end reporting including accurate reporting on resident ledgers and completing various accounting, financial, and administrative reports
Property Manager
Excalibur Homes
01.2023 - 01.2024
- Liaise between Landlords and tenants for a portfolio of 900 single-family properties Owned by Private Owners and Investors
- Lease renewal recommendations/ offers (concession requests, early termination, and extension requests)
- Rent Collection, payment plans, Rental assistance applications
- Lease/HOA Violation resolutions
- Process Move out Accounting and processing of Security Deposits
- Analyze bids from contractors for provision of property services (i.e., cleaning, maintenance, painting, etc.)
- Address tenant complaints, resolve conflicts and problems, and decrease eviction proceedings
- Perform all necessary functions to facilitate tenant move ins and move outs procedures including but not limited to; informing tenants of Lease obligations and presenting them with keys and informing them of obligations at move-out
Property Manager
Home River Group
01.2017 - 01.2023
- Liaise between Landlords and tenants for a portfolio of 300 Single-family properties Owned by Private Owners and Investors
- Analyze bids from contractors for provision of property services (i.e., cleaning, maintenance, painting, etc.)
- Address tenant complaints, resolve conflicts and problems and decrease eviction proceedings
- Perform all necessary functions to facilitate tenant move ins and move outs procedures including but not limited to; informing tenants of Lease obligations and presenting them with keys and informing them of obligations at move out
- Performing walkthroughs of properties and writing work orders for turnovers repairs
- Process security deposit returns
Maintenance Supervisor
Property Frameworks
01.2015 - 01.2017
- Manage Maintenance claims for 900 Single-family rental properties, coordinate vendors, tenant scheduling, owner notification, and follow through to completion of work assigned
- Report all maintenance claims to Owners and offer solutions to resolve problems as needed
- Manage Accounts payables and Receivables, and the timely calculation, billing, and receipt of operating expenses, escalations, and common area maintenance (CAM) recoveries
- Produce weekly Open Work Order reports for follow-up/reconciliation for Maintenance Team
- Audit files and report any issue requiring attention to Property Manager
Sysco Intercompany Sales
Buckhead Beef
01.2008 - 01.2015
- Intercompany Sales Supporting Four Sysco Houses- receives and processes all orders, new product development and weekly pricing updates
- Manage Multi-Unit National Accounts- weekly/monthly Contract pricing, sales, and Accounting
- Assist in processing and Exporting products
Education
Associate of Science -
Art Institute
Fort Lauderdale, Florida01.1996
Skills
- Customer service
- Tenant relations
- Eviction procedures
- Team supervision
- Month end close
- Time management
- Property inspections
- Occupancy management
- Facilities maintenance
- Bank reconciliation
- Attention to detail
- Accounts receivable
- Software utilization-Concur & Expensify Expense reporting
- Safety protocols
- Complex Problem-solving
- Building maintenance coordination
- Relationship building
- Resident support
- Maintenance management
- Courteous and professional
- Client relations
- Troubleshooting
- Rent collection
- Administrative leadership
- Work order management
- Balance sheet analysis
- Customer interaction
- Property management expertise
- Sales and marketing
- General ledger management
- Workplace safety
- Invoice processing
- Dispute handling
- Accounts receivable management
- Cash handling
- Marketing and advertising
- Operations management
- Customer engagement
- Monthly fee and payment collection
- Decision-making
- Property management systems- Yardi, Propertyware, Rent Manager, Zendesk, Meld,
- Leadership qualities
- Maintenance recordkeeping
- Journal entry preparation
- Computer skills- MS Office Software (Word/Excel)
- Administrative tasks
- Vendor relationship management
- Intercompany transactions
- Oral communication
- Report preparation
- Complaints investigation
- Quality control
- Lease administration
- Schedule coordination
- Product knowledge
- Expense management
- Exceptional oral and written communication skills
- Data entry
- Customer service-focused
- Customer service orientation
- Lease renewals
- Confidentiality
- Accounts payable management
- Adaptable
- Cross-functional coordination
- Cross-functional teamwork
Timeline
Property Administrator
FirstKey Homes
06.2024 - Current
Shared Services Associate
ECI Group
05.2024 - 06.2024
Property Manager
Excalibur Homes
01.2023 - 01.2024
Property Manager
Home River Group
01.2017 - 01.2023
Maintenance Supervisor
Property Frameworks
01.2015 - 01.2017
Sysco Intercompany Sales
Buckhead Beef
01.2008 - 01.2015
Associate of Science -
Art Institute
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