Kim Peebles
Odum
Summary
Adept at streamlining pharmacy operations, I enhanced patient care and increased efficiency at Carvers Drug Co. by implementing workflow improvements and maintaining meticulous inventory control. My empathetic customer service and proficiency in medication dispensing have consistently elevated patient satisfaction and adherence, showcasing my commitment to excellence in the pharmacy sector.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Carvers Drug Co.
12.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
Certified Pharmacy Technician
Walgreen’s
12.2009 - 12.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Wayne Co. High School
Jesup, GA06.1988
Skills
- Certified pharmacy technician (cpht)
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Workflow optimization
- Prescription interpretation
- Pharmacy and customer records management
- Patient confidentiality
- Inventory management
- HIPAA
- Drug inventory control
- Empathy and patience
- Stocking medications
- Patient paperwork
- Prescription labeling
- Insurance confirmation
- Answering customer questions
- Cash register operations
Timeline
Certified Pharmacy Technician
Carvers Drug Co.
12.2021 - Current
Certified Pharmacy Technician
Walgreen’s
12.2009 - 12.2021
High School Diploma -
Wayne Co. High School
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