Kimberley Stevens

• Oversee daily department operations to ensure efficiency, safety, productivity, and service excellence.
• Supervise team members and support high-quality guest experiences in a fast-paced airport lounge environment.
• Monitor workflows and operational needs to help maintain smooth day-to-day performance.
• Ensure compliance with company standards, safety procedures, and service expectations.
• Assist with staffing coordination, issue resolution, and operational support.

• Delivered a warm, welcoming guest experience while upholding Delta service standards.
• Provided hands-on support to create a clean, organized, and professional lounge environment.
• Resolved guest concerns with professionalism and urgency.

• Assisted guests with reservations, delivering accurate information and timely support to enhance guest experience.
• Resolved customer concerns and booking changes professionally, ensuring satisfaction and loyalty.
• Maintained knowledge of company procedures and service policies, facilitating smooth operations and effective guest service.

• Led staff to uphold service standards and ensure seamless daily operations.
• Supported training and coaching of team members to foster accountability.
• Resolved customer concerns to enhance overall dining experience.
• Monitor shift execution, food quality, and compliance with workplace procedures.

• Supported front-line operations and provided leadership to team members during daily service.
• Helped maintain customer satisfaction and efficient workflow in a busy environment.

Business Administration Minor