Kimberlie Lapaglia
Canton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Specials Services Lead
Home Depot
02.2022 - 01.2024
- Reduced wait times by implementing effective scheduling and resource allocation techniques.
- Oversaw the execution of special events, ensuring timely completion and adherence to client requirements.
- Cultivated a positive work atmosphere conducive to teamwork by reinforcing open communication channels amongst colleagues.
- Collaborated with team members to develop new strategies for enhancing service quality and meeting performance targets.
- Improved overall team productivity through regular coaching, performance evaluations, and constructive feedback sessions.
- Managed a diverse team of professionals, fostering an inclusive and high-performing work environment.
- Reviewed customer feedback data regularly to identify areas for improvement and implement corrective actions accordingly.
- Delivered exceptional customer service by proactively anticipating client needs and offering targeted solutions.
Litigation Manager
Smart Reviews LLC
05.2020 - Current
- Medical record review for continuity of care
- Manage Scheduling of client’s appointments
- Patient liaison
- Patient Documentation
- Organization of medical records
- Peer leadership and instruction
- Professional communication with patient guidance
- Employee time management and time card reviews
- Facilitate initial screening of patients to determine proper care
- Supervise all patient care provided by the law firms
- Interview patients to ensure needs are met
- Handle work logs and organization of employee files
- Prepare and review legal documents
- Coordinated and reviewed legal approval for services
- Populated and supervised maintenance databases for patient management
- Maintain legal documents and mitigating site issues
Customer Service Representative
HGS
12.2019 - 02.2020
- Resubmitted insurance claims
- Give dental benefits trouble shoot to help members with issues
- Actively listened to provide the information requested
- Maintained detailed notes on all calls
Extern
Dr. Anh Lee Plastic Surgery
09.2019 - 11.2019
- Preformed vitals on patients resubmit claims
- Insurance prior authorization
- Insurance verification
- Sterilizing and autoclaving surgical instruments
- Prepared sterile field for procedures
- Proper biohazard waste removal
- Responsible for direct patient care
- Maintained regular cleanliness of exam rooms
- Organized, scanned and filed medical records
Customer Service Associate
Anthropologie
08.2016 - 04.2017
- Assisted customers with any and all requests, including styling needs
- Maintained an organized and visually appealing work area
- Handled money and maintained inventory
- Greeted and guided customers as needed
Driver
Uber
06.2016 - 08.2016
- Maintained a clean car
- Prompt and safe picked up and drop off clients
- Always maintained a professional demeanor
- When needed, went beyond regular duties to help clients with luggage, wheelchairs, and opening doors
Administrating Assistant
Tippers Nightclub
10.2007 - 09.2012
- Prepared my station for the day
- Assisted in inventory
- Trained new employees
- Screened new applicants
- Built customer relations
- Assisted customers with problems
- Stocked the establishment with the items needed
- Served customers promptly in a friendly manner
- Divided tips for co-workers
- Oversaw other co-workers closing duties
Education
Associates in Medical Assisting -
Southwest University at El Paso
Certification - Pharmacy Technician
Allied American University
Laguna Beach, CASkills
- Phlebotomy Certified
- Sterile Field Preparation
- Wound Care
- Autoclaving and Sterilizing Instruments
- Patient Vitals
- EKG Certified
- Proficient in Check - In and Check - Out of Patients
- Proficient on Practice Fusion
- Insurance Prior Authorization and Verification
- Organization of Medical Records Following HIPAA Guidelines
- Legal research
- Legal writing
- Document review
ATTRIBUTES
- Meticulous attention to detail
- Compassionate patient interaction
- Excellent telephone etiquette
- Punctual and thorough
- Contagiously positive attitude
Timeline
Specials Services Lead
Home Depot
02.2022 - 01.2024
Litigation Manager
Smart Reviews LLC
05.2020 - Current
Customer Service Representative
HGS
12.2019 - 02.2020
Extern
Dr. Anh Lee Plastic Surgery
09.2019 - 11.2019
Customer Service Associate
Anthropologie
08.2016 - 04.2017
Driver
Uber
06.2016 - 08.2016
Administrating Assistant
Tippers Nightclub
10.2007 - 09.2012
Certification - Pharmacy Technician
Allied American University
Associates in Medical Assisting -
Southwest University at El Paso
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