Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Custom
Timeline
Generic

Kimberly Boateng

Atlanta

Overview

24
24
years of professional experience
1
1
Certification

Work History

Real Estate Broker

Pliner Realty
Atlanta
07.2006 - Current
  • Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
  • Researched neighborhoods or communities for clients who are interested in purchasing a new home by gathering information about schools, crime rates, commute times.
  • Appraised property values to assess income potential.
  • Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
  • Managed real estate transactions from initiation to closing.
  • Facilitated continuous real estate transactions to drive continued personal and team growth.
  • Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Gave buyers physical and virtual tours of properties.
  • Compared similar properties to determine competitive market price.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Managed or operated real estate offices, handling associated business details.
  • Managed and rented out rental properties.
  • Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
  • Reconciled funds received and disbursed for property transactions.
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.

Travel Call Center Supervisor

Delta Airlines Global Services
Atlanta
11.2000 - 12.2024
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Implemented changes to workflows and scripts based on customer feedback and analysis.
  • Monitored call recordings to identify areas for improvement and compliance with protocols.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified areas where additional training was needed among existing staff members.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Delivered constructive call process feedback.
  • Participated in hiring interviews and selection process for new team members.
  • Resolved escalated customer complaints in a timely manner.
  • Conducted performance reviews of call center staff and documented results.
  • Implemented strategies to improve customer satisfaction levels.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Planned staff and training meetings and scheduled conference rooms.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.
  • Assigned tasks to agents based on their skillset and availability.

Education

Associate of Science - Early Childhood Care And Education

Miami Dade College
Miami, FL
12-2006

Skills

  • Real estate transactions
  • Market analysis
  • Property appraisals
  • Contract drafting
  • Zoning regulations
  • Customer acquisition

Affiliations

  • My main activity is travel, I have an extensive travel history, below are a few Countries that I have visited.
  • Dubai, Kenya, Ghana, Nigeria, Senegal, Gambia, Monrovia, Greece, Amsterdam, Paris, Canary Island, Germany, Barcelona, Thailand, Hong Kong, Madrid, Jamaica, Cancun, Bahamas, St. Kitts, St Thomas, and Madrid. Among other Countries.

Accomplishments

I received several leadership awards during my 24 year tenure with Delta Airlines.

Certification

  • Real Estate Broker License

Custom

I am a  hard worker, business minded individual that has a passion for customer service. 

Timeline

Real Estate Broker

Pliner Realty
07.2006 - Current

Travel Call Center Supervisor

Delta Airlines Global Services
11.2000 - 12.2024

Associate of Science - Early Childhood Care And Education

Miami Dade College

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Kimberly Boateng