Kimberly Bush
Roopville
Summary
Hi! My name is Kimberly Bush. I appreciate the opportunity that you have taken upon to review my resume. I have had a wide variety of jobs in my working career. But my morals have continued to remain the same throughout the different job opportunities that I have been able to take part in. I consider myself a go-getter. Someone that is ready to take on new tasks if given the opportunity. I have a passion for making others feel comfortable and I really enjoy working with teams of coworkers that are there to provide excellent communication and have a great work ethic when it comes to getting the job done. I have job experience in many different areas such as management, data entry, team leading, customer service a bookkeeping. I consider myself to have good communication skills and an excellent eye for detail. I feel that I can process new tasks fairly quickly and I have good organizational skills. I do have quite a bit of data entry experience and I am always willing and excited to take on new and exciting challenges. I have experience working with Microsoft Word and although I am not proficient, I do have experience in Excel as well.
I have experience in management of teams. I was LBO (lobby, bar, offsite) manager at Olive Garden for year. I developed team members careers and cross trained into other positions to allow team members to boost their careers. I created schedules for team members that worked best for the restaurant day-to-day operations. I aided in reducing waste cost by keeping our waste down to 6% monthly. I have managed a team of over 30 team members, all with diverse backgrounds and different skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LBO Manager
Olive Garden
12.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Olive Garden
12.2022 - 12.2023
- As a server at Olive Garden, my top priority or duty is to ensure that the guest feels welcome and comfortable in the restaurant
- I greet the guests seated at my tables in a timely order and offer recommendations (drinks, appetizers, bar drinks, etc.)
- I am in charge of taking their food and beverage order with complete accuracy and also imputing it into our POS for the kitchen staff
- I am also in charge of relaying any types of food allergies to the kitchen so that they are made aware of the situation
- I am ensuring that the food arrives to the guest in a timely manner, but still making sure the guest does not feel rushed
- I provide adequate refills for the guests without them having to ask
- I am constantly watching my tables to ensure that they are not lacking anything that leads them to a negative experience with me as their server
- I make sure that I can answer any questions that the guests might have and if I don’t know the answer, then I will refer them to my superior
- I cash the guests out with debit/credit/gift cards and provide them with accurate change if necessary
Server/Bartender
Citizen Vine
05.2019 - 08.2021
- I provided exceptional service to customers and promoted a very customer-friendly environment to our regular customers as well as new customers walking in the door
- I took food orders on the Toast tablet and also provided customer recommendations for anyone who asked
- When the kitchen was short-staffed or needed a food-runner, I would help with that as well
- I was in charge of taking inventory and forwarding on to the manager what was needed at the end of the week
- I also was in charge of pouring wine and beer for customers
- We had a pretty vast selection of wine to pour for our customers and we made it a goal while serving that customers were made to feel special, every time they walked in the door
Bookkeeper/Administrative Assistant
Brodies Tire and Automotive
03.2013 - 08.2014
- During my time at Brodie's Tire and Brake, I did quite a few different things
- I took over my mother's position after she passed away in 2013
- I was trained to work in Quickbooks with accounts receivable and accounts payable
- I was in charge of printing statements out for the month and getting them out to customers
- I did not handle payroll, as we had another company that did payroll
- I was in charge of purchasing supplies for the sales department, as well as our bookkeeping department
- I was in charge of bank deposits and check ledgers for our company bank accounts
Orthodontic Registered Dental Assistant
Dr. Charles K. Wear
07.2005 - 01.2013
- When I got hired at Dr
- Charles Wear's Orthodontic office, I only carried the title of Dental Assistant
- I was hired to work in the Records department
- I was in charge of greeting the patients, taking panoramic X-rays, additional oral X-rays, and photographs for Dr
- Wear to review with the patient when he had his consultation with them
- I was also in charge of taking dental molds of the patient’s teeth when they got started with braces in our office
- A few years after working in the Records Department, I completed my Registered Dental Assistant license with the state of California
- As soon as that was completed, I worked in the back in the procedure areas
- I assisted during the beginning stages of putting the braces on
- I also placed arch wires, elastics and gave instructions to the patient to care for the braces
- I removed braces during the demand appointment and assisted while the Orthodontist removed the cement
- I was able to do retainer checks, adjusted retainers, check movement of the teeth, advice the Orthodontist of teeth numbers, check maintenance of the braces, aid in the cleaning process for the patient as well as for the parent
- I worked in a team environment where we all helped one another
Education
Associate in Science (AS) - General Studies
Santa Rosa Junior College
Santa Rosa, CA05.2007
Skills
- Serving Experience
- Restaurant Experience
- Food Service
- POS
- Kitchen Experience
- Host/Hostess
- Upselling
- Microsoft Office
- Busser
- Shipping & Receiving
- Inventory Control
- Military Experience
- Food Safety
- Food Preparation
- QuickBooks
- Bartending
- Document Management
- Orthodontics
- Data Entry
- Faxing
- Copying
- Answering phones and directing calls
Certification
- Food Handler Certification, 06/01/23
- Registered Dental Assistant, California License #67605, 06/01/23, Coronal Polish, Xray
Military Service
United States Air Force, United States, E4, 02/01/00, 02/01/04, Completed four years in the United States Air Force as a supply technician.
Personal Information
Authorized To Work: US
Timeline
LBO Manager
Olive Garden
12.2023 - Current
Server
Olive Garden
12.2022 - 12.2023
Server/Bartender
Citizen Vine
05.2019 - 08.2021
Bookkeeper/Administrative Assistant
Brodies Tire and Automotive
03.2013 - 08.2014
Orthodontic Registered Dental Assistant
Dr. Charles K. Wear
07.2005 - 01.2013
Associate in Science (AS) - General Studies
Santa Rosa Junior College
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