Kimberly D. Moore-Denney
Decatur
Summary
Patient Account Representative with a strong focus on patient care and customer service. Proven track record in resolving complex challenges efficiently. Adaptable and resourceful in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Account Specialist
Senta Partners
Atlanta
08.2024 - Current
- Coordinated patient inquiries concerning claim billing, explained account balances, validated insurance coverage, gathered payments, and tackled billing issues while fostering positive patient experience and sustaining accurate patient records.
Customer Advocate
Delta Dental Insurance Company
Alpharetta
11.2020 - 07.2024
- Provided eligibility, benefits, and claims information to providers and members via inbound calls.
Documented each customer interaction using comprehensive knowledge of company tracking system.
Achieved one call resolution by delivering exceptional customer service during inquiries.
Customer Service Representative
Kaiser Permanente Duluth, GA
Duluth
01.2020 - 07.2020
- Facilitated inbound calls to assist Kaiser members with password resets and online troubleshooting.
Provided benefit and coverage details while processing premium billing payments.
Delivered exemplary customer service, ensuring member satisfaction through effective communication.
Executed outbound calls for members regarding dropped calls or further issue research.
Medical Billing Specialist
Stephen A. Godlewski Snellville, GA
Snellville
05.2018 - 10.2018
- Resolved discrepancies in confidential patient information through diligent document verification.
Engaged customers for outstanding payments, negotiating effective installment agreements.
Processed payments efficiently, ensuring accurate application to patient accounts.
Provided reminders for appointments through outbound calls and assisted patients with scheduling.
Education
High School Diploma -
Towers High
Decatur, GA06.1997
Some College (No Degree) -
Everest Institute Medical Billing And Coding
Norcross, GAAssociate of Applied Science -
Gwinnett Tech
Lawrenceville, GASkills
- Inbound and outbound calling
- Electronic health records
- Payment processing
- Customer service
- Medicare knowledge
- EClinicalWorks proficiency
Timeline
Patient Account Specialist
Senta Partners
08.2024 - Current
Customer Advocate
Delta Dental Insurance Company
11.2020 - 07.2024
Customer Service Representative
Kaiser Permanente Duluth, GA
01.2020 - 07.2020
Medical Billing Specialist
Stephen A. Godlewski Snellville, GA
05.2018 - 10.2018
High School Diploma -
Towers High
Some College (No Degree) -
Everest Institute Medical Billing And Coding
Associate of Applied Science -
Gwinnett Tech
Similar Profiles
Kate BlackerbyKate Blackerby
Certified Professional Coder at Senta PartnersCertified Professional Coder at Senta Partners
KRIS CALIKRIS CALI
Director of Revenue Cycle at SENTA PartnersDirector of Revenue Cycle at SENTA Partners
Kathy PhilbertKathy Philbert
Director of Revenue Cycle at SENTA PartnersDirector of Revenue Cycle at SENTA Partners
Christie PyleChristie Pyle
Sr. Medical Coder at OptumSr. Medical Coder at Optum
Kiylah WashingtonKiylah Washington
Intern at NavigateIntern at Navigate