Kimberly Dominguez
Loganville
Summary
Resourceful Front Office Coordinator with experience in physical therapy settings, specializing in patient scheduling and administrative support. Expertise in managing multi-line phone systems, coordinating appointments, processing payments, and maintaining patient records. Committed to enhancing office efficiency and facilitating high-quality patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
One on One Physical Therapy
Atlanta
02.2023 - Current
- Scheduled and confirmed management appointments and meetings, optimizing time management for leadership.
- Answered multi-line telephone inquiries with professionalism and courtesy.
- Completed administrative support tasks within established timeframes.
- Managed inventory of office supplies, ensuring timely orders to prevent stock shortages.
- Processed client payments promptly, contributing to seamless cash flow.
- Updated customer information to ensure accurate account records.
- Organized electronic and manual files in designated locations.
- Provided mentorship to new employees on various company programs.
Sales Advisor
Ulta Cosmetics
Snellville
09.2022 - 12.2022
- Resolved customer inquiries regarding store policies and procedures to enhance shopping experience.
- Welcomed and helped customers at the entrance, enhancing their shopping experience.
- Maintained up-to-date knowledge of store promotions to effectively highlight sales.
- Provided accurate receipts, refunds, and change to customers during transactions.
- Ensured cleanliness of checkout area, creating a welcoming environment for shoppers.
- Scanned products at checkout, verifying prices for accuracy and customer satisfaction.
- Replenished shelves with products to maintain stock availability.
- Arranged and replenished displays and merchandise racks to preserve the store appearance.
Sales Associate
Macy's
Buford
12.2020 - 08.2022
- Engaged customers in professional dialogue to identify needs and provide accurate product information.
- Processed transactions, including receipts, refunds, and credits, ensuring compliance with policies.
- Handled returns and exchanges according to company standards to maintain customer satisfaction.
- Trained new employees in cash register operation, stock procedures, and customer service protocols.
- Maintained sales areas through merchandising, floor moves, display upkeep, and housekeeping.
- Ensured checkout area cleanliness and organization to foster welcoming a welcoming shopping environment.
- Cultivated strong relationships with peers and management to improve team collaboration.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05-2020
Skills
- Appointment scheduling
- Electronic filing
- Administrative support
- Customer information management
- Supply chain coordination
- Billing administration
- Employee training
- Product knowledge
- Time management
- Organizational skills
- Problem solving
- Team cooperation
- Communication skills
Education and Training
other
Languages
Spanish
Certification
BLS Provider
Timeline
Front Office Coordinator
One on One Physical Therapy
02.2023 - Current
Sales Advisor
Ulta Cosmetics
09.2022 - 12.2022
Sales Associate
Macy's
12.2020 - 08.2022
High School Diploma -
Meadowcreek High School