Kimberly Dorsey
Augusta
Summary
Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic. Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Cold Stone
Augusta
01.2024 - 04.2025
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Operated cash register to collect payments from customers.
- Cleaned tables, chairs and dining areas after customer use.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Sandwich Artist
SUBWAY®Restaurants
Augusta
07.2024 - 03.2025
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Verified that prepared food met quality standards prior to serving it to customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Operated cash registers to process payments from customers.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Assisted team members during peak hours when necessary.
- Greeted customers and provided product knowledge.
- Stocked shelves with products and supplies.
- Maintained cleanliness of work area throughout shift.
- Replenished condiments and other supplies at front counter areas.
- Organized inventory for efficient restocking of products.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Kept customer and food preparation areas clean and well-organized.
- Answered guest questions, delivering most accurate, and updated information available.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Education
High School Diploma -
Cross Creek High School
Georgia05-2025
Skills
- Customer service
- Cash handling
- Food preparation
- Inventory management
- Health standards compliance
- Time management
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2024 - 03.2025
Ice Cream Server
Cold Stone
01.2024 - 04.2025
High School Diploma -
Cross Creek High School
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