Kimberly Floyd
Lawrenceville
Summary
Accomplished leader in financial services, business, and technology with expertise in driving digital transformation initiatives that align business objectives with IT strategies. Demonstrates a unique ability to achieve operational alignment, foster business development, and manage financial performance simultaneously. Proven track record of guiding high-performing teams to successfully execute complex technical projects on time and within budget while cultivating a culture of continuous improvement and accountability across matrixed organizations.
Overview
19
19
years of professional experience
Work History
Director, Technical Program and Project Delivery
Fiserv
10.2020 - Current
- Leveraged over 10 years of experience in program and project planning to support enterprise-wide PMO initiatives by applying structured methodologies and best practices, resulting in improved project predictability and alignment with organizational goals.
- Guided business operations across multiple portfolios by analyzing performance trends, resolving operational bottlenecks, and advising leadership on workflow improvements, which enhanced cross-portfolio efficiency and strengthened strategic decision-making.
- Managed a multi-functional team responsible for full PMO delivery by overseeing project plans, day-to-day execution, ITIL-based service delivery, and continuous improvement activities, resulting in consistent on-time project completion and increased team performance metrics.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Manager, Program and Project Management
Fiserv
11.2015 - 12.2020
- Led the adoption and implementation of organizational standards, principles, and tools by integrating Organizational Change Management strategies to support stakeholder acceptance, which increased adoption rates and minimized transition-related disruptions during implementation.
- Stayed current with emerging PMO methodologies and process improvements and evaluated new practices for organizational fit, taking proactive action to integrate updated PM frameworks and tools, resulting in modernized project delivery processes and greater operational maturity.
- Developed and enforced project control mechanisms by creating schedules, monitoring cost performance, and establishing risk tracking practices, leading to projects meeting deadlines and remaining within budget, with reduced variance across key performance indicators.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Senior Project Manager
Fiserv
10.2013 - 11.2015
- Managed a diverse project portfolio by taking responsibility for project planning, milestone tracking, scope management, resource forecasting, financial oversight, and change management. Implemented structured processes and cross-team coordination, which improved delivery accuracy, reduced timeline deviations, and strengthened overall portfolio performance.
- I recognized the need for a standardized onboarding experience for new hires and was tasked with building a scalable framework. Developed and continuously improved onboarding standards, workflow documentation, and training materials, resulting in faster new-hire ramp-up times and increased team productivity.
- Faced with recurring project escalation issues, I took initiative to support project managers in issue analysis and resolution. Collaborated with PMs to identify root causes, create mitigation strategies, and implement corrective actions, which reduced project blockers, improved issue-resolution speed, and decreased project risk.
- I identified a skills gap among project managers and was responsible for strengthening project management capabilities across the team. Led structured training sessions, created learning modules, and provided individualized mentoring, which enhanced PM competency, increased adherence to PMO standards, and boosted overall project delivery quality.
Senior Consultant
The Proven Method
07.2012 - 09.2013
- Programs manage the overall Disaster Recovery Plan implementation inclusive of infrastructure, application and process components.
- Coordinate hardware refresh and firmware upgrade for NCR Self Service Check Out and retail payment systems infrastructure in US and Canada.
- Managed high-visibility software development and infrastructure initiatives for Business Process Management.
- Created and maintained project schedules, resource plans, and forecast throughout the various phases of the Software Development Life Cycle.
Senior Consultant/Program Manager
Kyle Marie & Associates
02.2007 - 06.2012
- Team Leader of multiple large-scale enterprise projects for Global Wealth Investment Management line of business.
- Responsible for implementing infrastructure projects including new platform build and upgrades, conversions, new server builds SAN allocation, and recovery in data center environment relocation.
- Defined direction of network design, business continuity planning, funding, and implementation of project plan. Proactively identified interdependencies, developed mitigation plans and issues resolution.
- Educate project teams on the Project Management Processes associated with Six Sigma.
- Successfully lead 24 different infrastructure projects for various business units. Projects ranged in size from small (two month) efforts to large/complex projects (multi-year). Scopes included network, security, storage, and various operating systems.
- Become a highly sought after resource from business unit stakeholders due to unique leadership style and unmatched results.
- Parachuted into multiple permanently poor health projects and was able to turn the projects around to successfully deliver the business goals of the projects.
Education
Associate of Applied Science - Funeral Service
Gupton-Jones College of Funeral Service
Decatur, Georgia12-2027
Bachelor of Science - Biology
University of Iowa
Iowa City, IowaSkills
- Program Management
- Strategic Planning
- Leadership and Organization
- Matrix Organization Management
- Multi-Tenant PMO Management
- Team Leadership
- Management by Objective
- Entrepreneurial
Timeline
Director, Technical Program and Project Delivery
Fiserv
10.2020 - Current
Manager, Program and Project Management
Fiserv
11.2015 - 12.2020
Senior Project Manager
Fiserv
10.2013 - 11.2015
Senior Consultant
The Proven Method
07.2012 - 09.2013
Senior Consultant/Program Manager
Kyle Marie & Associates
02.2007 - 06.2012
Bachelor of Science - Biology
University of Iowa
Associate of Applied Science - Funeral Service
Gupton-Jones College of Funeral Service