Kimberly Garner
Atlanta
Summary
Detail-oriented and service-driven professional with experience across logistics, travel coordination, customer service, and administrative operations. Skilled in coordinating time-sensitive activities, managing documentation, communicating with multiple stakeholders, resolving problems, and delivering exceptional service. Adaptable professional with strong organizational, communication, and multitasking abilities who thrives in fast paced environments.
Overview
8
8
years of professional experience
Work History
Server
Hilton @ Southern Elements
Atlanta
03.2024 - Current
- Greet guests with an upbeat attitude, master detailed menu knowledge, including promotions and specials, and ensure orders are taken and delivered accurately and swiftly
- Creating memorable moments that brighten guests' stays and make each meal special
- Manage the food service stations by keeping it fully stocked, clean, and organized at all times
- Uphold health, safety, and alcohol awareness standards to maintain the well-being of guests and team members alike
Travel Advisor
Independant
Atlanta
10.2022 - 07.2026
- Advised clients on travel destinations, customs, weather, and activities for informed choices.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Ensured high customer satisfaction by delivering personalized services tailored to preferences.
- Managed booking processes for flights, hotels, and transportation while adhering to industry regulations.
- Promoted and marketed business through multiple channels to enhance visibility.
Freight Forwarder Air Import Pharma
DSV Air & Sea
Atlanta
12.2025 - 03.2026
- Oversaw importation of pharmaceutical goods by air, ensuring seamless customs clearance and delivery.
- Prepared and submitted customs clearance documentation, ensuring accuracy of commercial invoices and bills of lading.
- Ensured compliance with customs regulations and trade laws to mitigate risks.
- Communicated with airlines, customs agents, and trucking companies to guarantee timely deliveries.
- Tracked shipments and provided timely updates to customers to enhance transparency.
- Cultivated strong customer relationships, delivering exceptional service that fostered loyalty.
Air Import (Contract)
UTC Overseas
04.2025 - 12.2025
- Coordinated daily communication with domestic and international partners to streamline operations.
- Managed time-sensitive scheduling, deliveries, and file accuracy while supporting fast-paced operational needs.
- Delivered proactive service and communication to clients and partners, enhancing satisfaction.
- Maintained accurate and compliant documentation with high attention to detail
- Managed data entry, report generation, and tracking document production to support operational needs.
Import Ocean Specialist
Mallory Alexander International Logistics
09.2021 - 09.2022
- Managed shipment tracking and transportation from origin to destination
- Coordinated with carriers to analyze costs and deliver competitive sell rates to customers
- Communicated with shippers and consignees, providing real-time updates
- Created shipments and opened files in CargoWise to ensure timely processing
- Processed billing and invoicing for customers, ensuring accuracy and adherence to timelines
Gap In Work History
Film Entertainment Industry
10.2019 - 09.2021
- Supported film and television productions by performing as an extra
- Worked with cast and crew to ensure smooth production processes
Export LCL Customer Service Representative (Contract)
Shipco Transport
07.2019 - 10.2019
- Ensured compliance with US export regulations for all shipments, mitigating potential risks.
- Coordinated hazardous material and vet approval processes with overseas offices, ensuring compliance with regulations.
- Resolved issues among customers, agents, and internal teams, maintaining operational integrity and fostering collaboration.
- Facilitated booking quotes and transportation inquiries, improving customer service response.
Export Customer Service Representative (Contract)
DSV Air & Sea
10.2018 - 07.2019
- Resolved customer inquiries regarding export shipments and documentation to ensure compliance and clarity
- Processed documentation and billing, ensuring compliance with regulations
- Facilitated smooth cargo transfers while monitoring service levels to enhance customer satisfaction
- Coordinated with internal teams to deliver timely solutions aligned with client needs
- Communicated effectively with customers via phone, email, and other channels.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC01-2001
Skills
- Customer Service & Client Relations
- Scheduling & Coordination
- Administrative Support
- Logistics & Operations
- Travel Planning & Itinerary Management
- Documentation & Data Accuracy
- Problem Solving
- Communication
- Time Management
- Relationship Building
Timeline
Freight Forwarder Air Import Pharma
DSV Air & Sea
12.2025 - 03.2026
Air Import (Contract)
UTC Overseas
04.2025 - 12.2025
Server
Hilton @ Southern Elements
03.2024 - Current
Travel Advisor
Independant
10.2022 - 07.2026
Import Ocean Specialist
Mallory Alexander International Logistics
09.2021 - 09.2022
Gap In Work History
Film Entertainment Industry
10.2019 - 09.2021
Export LCL Customer Service Representative (Contract)
Shipco Transport
07.2019 - 10.2019
Export Customer Service Representative (Contract)
DSV Air & Sea
10.2018 - 07.2019
High School Diploma -
Ben L. Smith High School