Kimberly Goss
Tate,GA
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
24
24
years of professional experience
Work History
Client Support Worker 1
Woodright Industries
04.2017 - Current
- Helped adult individuals meet diverse professional development goals
- Evaluated information about classes and individuals to uncover deficiencies and devise improvement plans
- Established objectives for all lessons, modules and projects
- Mentored and counseled individuals with social adjustment and problems reaching goals
- Provided mental health support services to members and families
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Assisted clients with identifying feelings and behaviors by asking open-ended questions
Supervisor Team Lead
Woodright Industries
03.2019 - Current
- Monitored employee performance, conducting retraining to correct problems and optimize goal performance
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Monitored employee documentation for accuracy and done in a timely manner
- Make schedules for outing employees and individuals
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Interviewed potential new hires.
RCA/PSE Clerk
United States Postal Service
05.2013 - 05.2016
- Uphold high standards of professionalism in high-stress environments
- Sold stamps and money orders to mail customers along daily route
- Routed all classes of mail in sequence of delivery along established route
- Separated mail to be transported to relay boxes along route for subsequent delivery
- Obtained receipts for registered and certain insured mail
- Observed road rules, weather and road conditions and other factors to maintain safe driving record
- Cleaned and checked over vehicle after completion of all daily deliveries
- Handled undeliverable mail in accordance with established procedures
- Delivered various types of mail on routes according to strict timelines
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
Personal Care Assistant
Delta Homecare
12.2010 - 09.2013
- Monitored vital signs and medication use, documenting variances and concerning responses
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Scheduled recurring service appointments to provide client care as needed
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Recorded client status progress and challenges in logbooks and reports
- Worked with supervisory medical staff to review cases and improve care
- Built strong and trusting rapport with clients and loved ones
- Monitored health and well-being of each client, including any significant health changes
Paraprofessional
Pickens County Board-Education
08.2001 - 04.2009
- Supported students in developing strategies for individual needs and classroom group dynamics
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Prepared visual aids, equipment and classroom displays
- Supervised students and maintained security throughout school buildings and on field trips
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Conducted special assessments and tutoring sessions to support individual student needs
- Assisted teachers with lesson preparation and curriculum implementation
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Physically and verbally interacted with students to engage individuals and groups throughout day
- Encouraged students to be understanding of and helpful to others
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance
Education
Some College (No Degree) - Health Sciences LPN No Degree At This Time
Chattahoochee Technical College
Jasper, GASkills
- Skill building support
- Teacher assistance
- Behavioral improvements
- First aid and CPR certified
- Individual instruction
- Social skills training
- Employee evaluation
- Goal setting
- Mental health support
- Effective communication
- Client relationship management
- Documentation accuracy
- Strong communication skills
- Collaborative team player
- Recordkeeping
Timeline
Supervisor Team Lead
Woodright Industries
03.2019 - Current
Client Support Worker 1
Woodright Industries
04.2017 - Current
RCA/PSE Clerk
United States Postal Service
05.2013 - 05.2016
Personal Care Assistant
Delta Homecare
12.2010 - 09.2013
Paraprofessional
Pickens County Board-Education
08.2001 - 04.2009
Some College (No Degree) - Health Sciences LPN No Degree At This Time
Chattahoochee Technical College
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