Kimberly Hanner
Hogansville
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Elevos/EMS Consultants
La Grange
04.2024 - 04.2026
- Managed daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented operational procedures to enhance team productivity.
- Coordinated cross-departmental communication for streamlined project execution.
- Analyzed performance data to identify areas for process improvement initiatives.
- Facilitated regular meetings to align team goals with company objectives.
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Established operational guidelines and identified opportunities for improvement.
- Oversaw the implementation of new technology solutions designed to streamline processes.
Enrollment Specialist
Elevos/EMS Consultants
La Grange
04.2022 - 04.2024
- Responsible for the revalidation's of Medicare, Medicaid, and all Private insurances for all clients
- Waystar EDI/EFT/ERA Enrollemts
- Maintained all Provider Portal Logins and assigned users as needed
- Maintained Enrollment Spreadsheet in order to track the status of upcoming enrollments across all payers
- Responsible for keeping NPI records up to date
- Updated states licenses for clients for all payers
- Reviewed and validated application submissions for accuracy and completeness
- Managed provider enrollment processes to ensure compliance and regulatory standards
- Developed training materials for new staff on enrollment procedures and best practices
- Implemented process improvements to streamline provider onboarding timelines
- Collaborated with billing team to resolve and payer related enrollment issues
Executive Assistant
Elevos/EMS Consultants
La Grange
01.2019 - 04.2022
- Coordinated executive schedules and managed calendar appointments for senior leadership.
- Prepared comprehensive meeting agendas and ensured timely distribution to participants.
- Organized travel arrangements, including itineraries and accommodations for executives.
- Composed and prepared confidential correspondence’s, reports, and other complex documents
- Maintained confidentiality of all corporate, personnel, and research matters
- Organized events, meetings, and programs by arranging facilities and caterer’s all to stay within a budget
- Filed and retrieved corporate documents, records, and reports
- Screened and sorted incoming calls and correspondence to determine significance and distributed as needed
- Facilitated communication between departments to streamline workflow processes.
- Managed office supplies inventory and coordinated procurement with vendors efficiently.
Billing Specialist
Elevos/EMSConsultants
La Grange
04.2014 - 01.2020
- Processed billing invoices accurately and efficiently for client accounts.
- Managed customer inquiries regarding billing discrepancies and payment processes.
- Collaborated with the finance team to reconcile accounts and resolve issues.
- Maintained organized records of transactions and client communications for reference.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Office Manager
Spinks and Yates
La Grange
10.2013 - 04.2014
- Maintained website and database of available properties
- Received and processed all rent and fee receivables
- Created and processed applications as well as back ground checks
- Processed reports for property manager’s review and final approval
- Created and maintained filing system for property portfolio
- Distributed property information to potential tenants
- Created maintenance work orders in response to tenant requests
- Answered phone calls from tenants, vendors, owners and responded accordingly
Education
Callaway High School
La Grange, GeorgiaSkills
- Operational management
- Performance analysis
- Process improvement
- Project coordination
- Calendar management
- Customer relationship management
- Attention to detail
- Time management
- Office administration
Certification
- Certified notary
References
References available upon request.
Timeline
Director of Operations
Elevos/EMS Consultants
04.2024 - 04.2026
Enrollment Specialist
Elevos/EMS Consultants
04.2022 - 04.2024
Executive Assistant
Elevos/EMS Consultants
01.2019 - 04.2022
Billing Specialist
Elevos/EMSConsultants
04.2014 - 01.2020
Office Manager
Spinks and Yates
10.2013 - 04.2014
Callaway High School