Kimberly Hoggs
Athens
Summary
Wish to secure a position with a well-known company where I can advance while utilizing my knowledge and skills. Results-oriented Customer Service individual who has the ability to uncover customer's needs. Seeking a position with responsibility with room for advancement. A friendly, enthusiastic individual with a Christian heart who enjoys working with and meeting new people.
Overview
15
15
years of professional experience
Work History
Home Health Care Provider
Visiting Angles
Athens, GA
12.2023 - Current
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Concierge/Front Desk
Manor Lake Assisted Living
03.2023 - Current
- Extends a friendly greeting to everyone entering the facility
- Answers phone calls in a timely manner and directs them to the proper personnel
- Maintains current list of Residents
- Sends all fax and makes copies for residents and staff as appropriated
- Maintains daily log of visitors and residents that enter and leave the facility
- Fulfill any tasks, assignments, or requests deemed appropriate by management
- Positive, professional and loving attitude toward the elderly
Warehouse Tech
Amazon
Pendergrass, Ga
11.2021 - Current
- Overseeing and managing the selection and handling of orders
- Ensuring that products and/or merchandise are packed neatly and securely
- Ensuring that all warehouse operations are well-maintained and managed
- Loading and unloading Amazon merchandise trucks
- Operating stock management tools such as forklift and so on
- Ensuring that the warehouse space is well-organized and managed
- Driving trucks, vans, and/or cars with warehouse materials when required
- Storing and managing data in inventory and logistic software programs.
Ground Package Handler
FedEx
Athens, Ga
11.2020 - 07.2021
- Manually move material in packages from one place to another. Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another.
- Pack products in boxes and kept a record of the items packed and moved.
- Work with material moving machine operators and material recording workers to handle items and kept a record of items.
- Communicated with co-workers and clients to ensure the safe and on-time delivery of goods. Companies want packages to be delivered on time and without damage.
- Responsible for handling packages without dropping or other risk movements that could damage them.
Substitute Teacher, K-12
ESS-Clarke County School District
Athens, Ga
10.2019 - 03.2020
- Job ended/ delayed due to Covid-19. School was virtual
OFFICE MANAGER & DELIVERY DRIVER
FAITH ELECTRONIC SERVICE
Athens, Ga
02.2012 - 04.2016
- Handled all incoming business and client request for computer and copier repairs.
- Prepared vendor invoices for billing of services.
- Ordered all office supplies including appropriate parts the technician needed to perform repairs.
- Processed incoming payments.
- Sourced vendors for repair needs and negotiated contracts with UGA.
- Delivered packages and equipment to customers homes and businesses.
- Completed on-time deliveries by choosing best and most effecient routes.
- Operated vehicle safety in Highly congested areas with no traffic violations.
- Maintained a positive attitude during our busy times.
- Loaded vehicle properly and securely to prevent damage to customers items.
- Communicated customers wants, needs, and complaints to owner for quik resolution.
CUSTOMER SERVICE ASSOCIATE/ CASHIER
SALVATION ARMY THRIFT STORE
Athens, Ga
03.2010 - 08.2011
- Cleaned and organized the store, including the checkout area and displays.
- Used time efficiently when not serving customers, including folding clothes and cleaning fitting rooms.
- Operated cash register for cash, check and credit card transactions.
- Greeted customers upon entering the store in a friendly manner.
- Received multiple acknowledgements of excellent customer service.
- Resolved customer complaints in a professional manner.
- Politely assisted customers in person and via telephone.
Education
Cedar Shoals High School
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ATHENS TECHNICAL COLLEGE
06.2000
Nursing Assistant - Health Care
One Breath CNA Academy
Bogart, GA05-2025
Skills
- RETAIL Management
- RETAIL MARKETING
- RETAIL MERCHANDISING
- Microsoft Office
- Customer Relations
- Housekeeping
- Meal preparation
- Vital signs monitoring
- Compassionate caregiving
- Care plan assessment
- Dementia care
- Emotional support
- General housekeeping
- First aid and safety
- Patient care
- Patient transportation
- Mobility assistance
- Personal hygiene assistance
- Fall prevention
Timeline
Home Health Care Provider
Visiting Angles
12.2023 - Current
Concierge/Front Desk
Manor Lake Assisted Living
03.2023 - Current
Warehouse Tech
Amazon
11.2021 - Current
Ground Package Handler
FedEx
11.2020 - 07.2021
Substitute Teacher, K-12
ESS-Clarke County School District
10.2019 - 03.2020
OFFICE MANAGER & DELIVERY DRIVER
FAITH ELECTRONIC SERVICE
02.2012 - 04.2016
CUSTOMER SERVICE ASSOCIATE/ CASHIER
SALVATION ARMY THRIFT STORE
03.2010 - 08.2011
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ATHENS TECHNICAL COLLEGE
Cedar Shoals High School
Nursing Assistant - Health Care
One Breath CNA Academy