Kimberly Hollingsworth
Statesboro
Summary
Dynamic operations leader with a proven track record at Emerge, enhancing operational efficiency and customer satisfaction. Skilled in data analysis and team building, I successfully managed high volumes of inquiries, optimizing processes to reduce response times and improve service delivery. Focused on building collaboration and delivering high performance outcomes.
Forward-thinking Operations Specialist bringing 10 years of expertise in Customer Operations and Logistics sector businesses. Promotes positive interactions with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Google Workspace and Microsoft Office Suite.
Overview
8
8
years of professional experience
Work History
Customer Operations Lead
Emerge Tech LLC
02.2025 - 09.2025
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Learned safety protocols and proper use of operational tools and equipment.
- Supported team members in completing tasks, fostering collaboration and communication.
- Adapted quickly to new processes and systems to enhance productivity.
- Participated in training sessions to improve skills and operational knowledge.
- Observed workflows to identify areas for improvement and efficiency gains.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Oversaw problem resolution to address barriers to operational efficiency.
- Maintained database systems to track and analyze operational data.
Customer Operations Specialist
Emerge Tech LLC
01.2021 - 02.2025
- Assisted in resolving customer inquiries, enhancing overall satisfaction and experience.
- Supported daily operations by managing order processing and tracking shipments efficiently.
- Collaborated with team members to ensure timely responses to customer requests and issues.
- Maintained accurate records in the customer relationship management system for seamless access.
- Adapted quickly to new processes and tools, contributing to improved team efficiency.
- Contributed to workflow improvements by identifying recurring issues and proposing solutions.
- Provided essential administrative support, ensuring operational tasks were completed accurately and on time.
- Reduced response times by optimizing internal communication processes among team members.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Improved overall operational efficiency, contributing to company growth and success.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
Operations Manager
ReTrans
11.2017 - 01.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Islands High School
Savannah, GASkills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Strong team building skills
- Operations management
- Data analysis
- Task delegation
- Customer relationship development
- Logistics expertise
- Performance monitoring
- KPI tracking
Accomplishments
- Trained and mentored 3 team members, improving onboarding efficiency.
- Received "Most Managed Shipments" within whole company 2 years in a row.
- Promoted to Operations Lead after 3 years with my previous company.
Timeline
Customer Operations Lead
Emerge Tech LLC
02.2025 - 09.2025
Customer Operations Specialist
Emerge Tech LLC
01.2021 - 02.2025
Operations Manager
ReTrans
11.2017 - 01.2021
High School Diploma -
Islands High School