Kimberly Johnson
Rome
Summary
Adept at managing high-stress situations and multitasking, I enhanced customer service at Toyo Tires North America by leveraging critical thinking and Microsoft Office proficiency. Demonstrated exceptional ability to maintain confidentiality and meet deadlines, ensuring client satisfaction and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Shipping and Receiving Clerk
Toyo Tires North America
11.2019 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
Document Processor/Senior Medical Billing Specialist
Manchester Home Health Care
08.2017 - 11.2019
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Support Specialist
Shaw Industries
05.2008 - 08.2017
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Responded to customer requests for products, services, and company information.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Scheduling
- Paperwork processing
- Workflow management
- Microsoft office
Languages
English
Professional Working
Timeline
Customer Service Representative/Shipping and Receiving Clerk
Toyo Tires North America
11.2019 - Current
Document Processor/Senior Medical Billing Specialist
Manchester Home Health Care
08.2017 - 11.2019
Customer Support Specialist
Shaw Industries
05.2008 - 08.2017
High School Diploma -
Penn Foster High School
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