Kimberly Johnson
Covington
Summary
Accomplished Verification Specialist with a proven track record in identity and document verification, and HIPAA compliancExcelled in enhancing customer satisfaction and confidentiality, leveraging strong attention to detail, and effective patient communication.on. Demonstrated growth through constructive feedback, and commitment to professional development.
Developed strong analytical and organizational skills in data-driven environment. Looking to transition into new field, leveraging attention to detail and data accuracy. Committed to applying these skills to contribute effectively in different professional context.
Overview
3
3
years of professional experience
Work History
CSR/Claims Representative
Acentra Health
USA Remote
03.2025 - 04.2025
- Documented customer interactions accurately in the system.
- Educated customers on service features and benefits effectively.
- Processed incoming insurance claims for accuracy and compliance with company policies.
- Communicated with clients to gather necessary documentation for claims processing.
- Reviewed claim files and assessed eligibility based on policy terms and conditions.
Verification Specialist
Alight Solutions Llc
02.2023 - 07.2023
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Verified client information by analyzing existing evidence on file.
Interviewer
Quest Diagnostics
08.2022 - 12.2022
- Conducted interviews with participants to assess eligibility and assist participants with scheduling exams if eligible.
- Assisted clients with accurate eligibility form, application and document completion.
- Updated case files accurately and promptly after each interaction with clients or changes in circumstances affecting their eligibility status.
- Addressed client concerns in a timely manner, ensuring that any necessary follow-up was completed to maintain high levels of satisfaction.
Ambassador
Activus Connect
01.2022 - 04.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor .
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions while assisting client with grant and loan applications.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Some College (No Degree) - Pharmacy Technician Certification
Southern Regional Technical College
Moultrie, GA11-2020
Associate of Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL01-2018
Some College (No Degree) - Law Enforcement Technology Diploma
Albany Technical College
Albany, GA02-2012
Skills
- Claims processing
- Call center experience
- Scheduling
- Filing
- Inbound and outbound calling
- Client documentation
- Information verification
Timeline
CSR/Claims Representative
Acentra Health
03.2025 - 04.2025
Verification Specialist
Alight Solutions Llc
02.2023 - 07.2023
Interviewer
Quest Diagnostics
08.2022 - 12.2022
Ambassador
Activus Connect
01.2022 - 04.2022
Some College (No Degree) - Pharmacy Technician Certification
Southern Regional Technical College
Associate of Science - Health And Human Services
Ultimate Medical Academy
Some College (No Degree) - Law Enforcement Technology Diploma
Albany Technical College
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