KIMBERLY JOHNSON

Provided customer service support for freight tracking and general inquiries, assessing needs for client notifications about delayed freight or claims for late or damaged goods, while overseeing call center ticketing processes and managing ticket creation and updates.

• Delivered prompt assistance to clients, improving satisfaction levels through effective communication and resolution of inquiries.
• Evaluated freight issues, reducing claims processing time by 20%.
• Coordinated effectively with load planners to optimise logistics.
• Streamlined ticketing process, improving response efficiency by 15% through better organization and management of customer interactions.

Schedule appointments with vendors and buyers, ensuring efficient coordination. Oversees all incoming communications from trucking companies, including calls,emails, and faxes. Monitors trailer arrivals and appointment schedules, facilitating same-day deliveries and pickups. Processes customer pickup request while verifying invoices for accuracy.

• Streamlined appointment scheduling to enhance vendor communication.
• Coordinated deliveries to ensure timely service.
• Maintained accurate records of arrivals and pickups to optimise operations.
• Supervised business office staff and administrators, driving office operations.
• Performed routine administrative tasks such as filing documents, photocopying records, faxing documents and sorting mail.
• Managed daily operations of the office, such as ordering supplies and maintaining inventory levels.

Operated forklifts to load and unload pallets, ensuring accurate pallet counts and safe transportation. Monitored and recorded trailer temperatures on load sheets for deliveries.

• Achieved 100% accuracy in pallet loading and securing.
• Maintained compliance with safety standards throughout operations.
• Improved delivery efficiency through timely monitoring of trailer temperatures.
• Maintained organized warehouse layout for optimal space utilization.
• Trained new operators on equipment usage and safety standards to promote safe operations.

Resolved customer complaints promptly, ensuring high satisfaction and fostering positive relationships.

• Managed correspondence with state agencies, updated client records, processed payments for services, offered nutritional and health support to families in WIC Call Center, and coordinated appointment scheduling.
• Provide support and information about nutrition and health to families, in the WIC Call Center.
• Educated clients on community health program resources, enhancing access to vital support.
• Handled sensitive patient records while ensuring compliance with privacy regulations.
• Scheduled client appointments to ensure timely access to services.
• Process all payments received by clients for various services provided.