Kimberly Jones
Stockbridge
Summary
Results-driven manager with extensive experience in team leadership and inventory management at Diamond Beauty Supply. Expertise in implementing sales strategies that enhance customer satisfaction and drive revenue growth. Proven ability in optimizing processes and managing documentation while fostering team development and operational efficiency.
Overview
25
25
years of professional experience
Work History
Manager
Diamond Beauty Supply
01.2020 - Current
- Reduced waste and improved order accuracy by optimizing inventory management processes.
- Enhanced staff product knowledge through comprehensive training programs and customer service skills.
- Increased store revenue and customer engagement by implementing innovative sales strategies.
- Identified product opportunities by analyzing market trends for competitive advantage.
- Negotiated favorable supplier terms, ensuring timely delivery of essential products.
- Motivated and managed employees to maintain productivity and engagement in their roles.
- Resolved disputes promptly, enhancing customer satisfaction and service quality.
Enrollment Specialist
Vitsaya Healthcare
02.2017 - 01.2020
- Ensured timely patient registration by coordinating efficient enrollment processes.
- Identified trends in patient data to enhance enrollment strategies effectively.
- Created comprehensive training materials for new staff on enrollment systems.
- Enhanced data accuracy through implementing strict quality assurance measures.
- Maintained accurate customer data through regular updates and reviews.
- Facilitated effective communication with prospective customers via various channels.
- Explained services thoroughly to customers, improving understanding and engagement.
- Resolved customer inquiries and complaints swiftly, ensuring high satisfaction levels.
Patient Scheduler
Piedmont Henry Hospital
04.2015 - 02.2017
- Optimized clinic efficiency by coordinating patient appointments using scheduling software.
- Ensured timely information exchange by managing communication between patients and staff.
- Enhanced healthcare accessibility through organized and maintained patient records.
- Streamlined scheduling processes, significantly reducing appointment conflicts and improving patient experiences.
- Resolved scheduling conflicts effectively, satisfying both patient and provider needs.
- Minimized operational disruptions by professionally handling cancellations and timely rescheduling.
Administrative Assistant
The Primary Care Center
01.2001 - 04.2015
- Enhanced scheduling efficiency by coordinating appointments for healthcare providers and patients.
- Streamlined office operations through effective document management and filing systems.
- Improved communication between staff and patients, enhancing overall service delivery.
- Maintained patient records in compliance with privacy regulations, ensuring data protection.
- Assisted in billing processes, ensuring accurate insurance claims submissions.
- Managed multi-line phone system, efficiently routing calls and greeting visitors.
Education
Associate of Science - Healthcare Management
Southern Crescent Technical College
Griffin, GA05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Customer relationship management (CRM)
- Sales techniques
- Shift scheduling
- Policy implementation
- Conflict resolution
- Financial management
- Clear communication
- Inventory management
- Reporting and analytics
- Excellent phone demeanor
- Customer service background
- Sales experience
- Enrollment verification
Timeline
Manager
Diamond Beauty Supply
01.2020 - Current
Enrollment Specialist
Vitsaya Healthcare
02.2017 - 01.2020
Patient Scheduler
Piedmont Henry Hospital
04.2015 - 02.2017
Administrative Assistant
The Primary Care Center
01.2001 - 04.2015
Associate of Science - Healthcare Management
Southern Crescent Technical College