Kimberly Kenady
McRae
Summary
Results-driven store manager with over 15 years of experience in retail operations. Skilled in team training, inventory control, and customer service excellence. Committed to fostering a collaborative environment that drives sales and enhances customer satisfaction.
Overview
26
26
years of professional experience
Work History
Sales Associate
Farmers Home Furniture
McRae-Helena, GA
01.2021 - 07.2026
- Developed strong customer relationships, enhancing overall shopping experience and increasing repeat business.
- Trained new associates on sales techniques and product knowledge, fostering a knowledgeable workforce.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Executed daily inventory checks, ensuring accurate stock levels and minimizing discrepancies.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Led promotional events to drive foot traffic and increase overall sales performance in the store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Credit Manager
Farmers Home Furniture
Eastman, GA
01.2021 - 07.2026
- Supervised team of credit analysts, fostering professional development and improving workflow efficiency.
- Implemented training programs on credit assessment techniques, increasing team competency and performance.
- Analyzed credit applications using industry-standard software tools for accuracy and compliance.
- Developed credit policies to minimize risk and enhance customer satisfaction.
- Collaborated with sales teams to optimize financing options for customers, boosting overall revenue generation.
- Led strategic initiatives to streamline the credit approval process, reducing turnaround time significantly.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Worked cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Reviewed and analyzed loan procedures.
Store Manager
Farmers Home Furniture
Dallas,Ga
01.2021 - 07.2026
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Trained and mentored new staff on operational procedures, fostering a collaborative work environment.
- Implemented employee performance evaluations, enhancing team productivity and accountability.
- Developed and executed marketing initiatives to increase foot traffic and brand awareness.
- Ensured compliance with health and safety regulations, promoting a safe shopping experience for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Country Pride Market
Milan,Ga
07.2008 - 08.2018
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with suppliers to negotiate favorable terms, optimizing cost efficiency of inventory purchases.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Deli Manager
Food Lion
Hazlehurst, GA
01.2001 - 03.2005
- Supervised daily deli operations, ensuring high-quality product offerings and compliance with health standards.
- Managed inventory levels, optimizing stock rotation to minimize waste and enhance freshness.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Developed promotional displays to drive sales and engage customers effectively.
- Implemented cost-control measures, improving overall profitability of deli department.
- Analyzed customer feedback to refine product selection and enhance overall shopping experience.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
Education
GED -
Job Corp
Franklin, NCSkills
- Multi-tasking
- Financial transaction management
- Cash handling
- Point of sale management
- Inventory management
- Time management
- Problem-solving
- Team collaboration
- Adaptability to changes
- Customer service
- Reliable and punctual
- Goal oriented
- Relationship building
- Verbal communication
- People skills
- Verbal communication
Timeline
Sales Associate
Farmers Home Furniture
01.2021 - 07.2026
Credit Manager
Farmers Home Furniture
01.2021 - 07.2026
Store Manager
Farmers Home Furniture
01.2021 - 07.2026
Store Manager
Country Pride Market
07.2008 - 08.2018
Deli Manager
Food Lion
01.2001 - 03.2005
GED -
Job Corp