Audrey Cole
Riverdale
Summary
Dedicated retired business owner with 20+ years of experience in customer service, office administration, and managing daily operations. Known for reliability, patience, and strong communication skills. Seeking a part-time position where her professionalism and positive attitude can support team success.
Overview
51
51
years of professional experience
Work History
Business Owner
Riverdale Learning & Daycare Center
06.2004 - 10.2022
- Developed operational procedures to enhance childcare services and ensure compliance with state regulations.
- Trained and mentored staff on best practices in early childhood education and daily center operations.
- Managed budgets, optimizing resource allocation to improve overall financial health of the center.
- Implemented curricula that fostered developmental growth for diverse age groups in a safe environment.
- Established partnerships with local organizations to enrich program offerings and community engagement.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Call Center Team Lead
BellSouth Telecommunications
01.1972 - 06.2004
- Led team of customer service representatives to improve call handling efficiency.
- Developed and implemented training programs for new staff, enhancing onboarding process.
- Monitored call performance metrics, providing feedback to optimize individual and team results.
- Resolved escalated customer inquiries, ensuring high levels of satisfaction and retention.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to team support questions quickly to maintain call center efficiency.
Education
High School Diploma -
Stanton High School
Jacksonville, FLSkills
- Call center customer service
- Team management
- Escalation handling
- Quality assurance
- Attendance tracking
- Employee development
- Policy enforcement
- Employee motivation
- Coaching and mentoring
- Staff motivation
- Call monitoring
- Document management
- Schedule coordination
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Reliability
- Relationship building
- Entrepreneurial personality
- Driven and determined
- Customer relations
- Attention to detail
Timeline
Business Owner
Riverdale Learning & Daycare Center
06.2004 - 10.2022
Call Center Team Lead
BellSouth Telecommunications
01.1972 - 06.2004
High School Diploma -
Stanton High School