Kimberly Linsey
Summary
Strong interpersonal and communication skills. Trustworthy and dependable with a positive attitude. Detail-oriented educational support specialist experienced in working with children with disabilities passionate about engaging parents in the education process and utilizing effective strategies to improve student outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Clerk
Atlanta Public Schools
02.2023 - Current
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Special Education Paraprofessional/Parent Liaison
Atlanta Public Schools - West Manor Elementary
10.2022 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
Registered Behavior Technician
Hopebridge Autism Therapy Clinic
04.2019 - 04.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Education
ACADEMIC DIPLOMA -
Atlanta Metropolitan College
Atlanta, GAGeorgia Perimeter College
HIGH SCHOOL -
North Springs High School
Skills
- Event Management
- Vendor Coordination
- Menu Development
- Team Supervision
- Budgeting
- Cost Control
- Service Style Execution
- Client Relationship Management
- Marketing Material Creation
Certification
RBT Certification
Georgia Paraprofessional Certificate
Timeline
Front Office Clerk
Atlanta Public Schools
02.2023 - Current
Special Education Paraprofessional/Parent Liaison
Atlanta Public Schools - West Manor Elementary
10.2022 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Clinic
04.2019 - 04.2022
Georgia Perimeter College
HIGH SCHOOL -
North Springs High School
ACADEMIC DIPLOMA -
Atlanta Metropolitan College
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