Kimberly Lyons
Bloomingdale
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Service Manager
Texas Roadhouse
Pooler
10.2018 - Current
- Managed daily operations ensuring high service standards and guest satisfaction.
- Trained and mentored staff on service techniques and restaurant policies.
- Coordinated schedules to optimize workforce efficiency during peak hours.
- Oversaw inventory management, ensuring stock availability for smooth operations.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Conducted regular team meetings to communicate updates and reinforce goals.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on service standards and food safety protocols.
- Optimized profits by controlling food, beverage and labor costs.
Education
South Effingham High School
bloomingdale, GASome College (No Degree) - Business Management
Georgia Southern University
Statesboro, GASkills
- Customer service
- Staff training
- Inventory management
- Schedule optimization
- Restaurant operations
- Cost control
- Team collaboration
- Conflict resolution
- Performance feedback
- Effective communication
- Problem solving
- Time management
- Leadership development
- Reliable and responsible
- Regulatory compliance
- Shift scheduling
- Hospitality and accommodation
- Outgoing and energetic
- Culture development
- Proficient in excel
- Upselling
- Problem-solving
- Flexible schedule
Timeline
Service Manager
Texas Roadhouse
10.2018 - Current
South Effingham High School
Some College (No Degree) - Business Management
Georgia Southern University