Kimberly Maul
Locust Grove
Summary
Highly skilled Practice Administrator with background in healthcare management. Demonstrated strengths include strategic planning, staff development, and financial oversight within various healthcare settings. Proven track record of improving operational efficiency, enhancing team performance, and ensuring regulatory compliance. Committed to fostering positive work environments and delivering high-quality patient care.
Overview
8
8
years of professional experience
Work History
EMR Training Specialist
The Training Associates
Travel
08.2024 - Current
- Provide leadership and direction to EMR users at each center.
- Conduct one-on-one or group training sessions with users as needed.
- Training may be in person or remote depending on need.
- Epic and Cerner Super User for HIM.
- Provide proper, comprehensive training to ensure quality documentation.
- Lead for EMR support tickets and management.
- Assist in building and configuring new center EMR builds.
- Manage the customization and configuration of EMR support clinical workflow and clinical best practices.
- Support new initiatives related to EMR and quality, such as Tissue Analytics implementation, hospital EMR integrations (EPIC).
- Streamlined patient registration workflows, ensuring accurate capture of demographics and insurance details to reduce errors during claims processing.
- Worked with clinical teams to accurately set up order sets.
- Resolved system errors and discrepancies in order entry.
- Ensuring accurate communication of orders across nursing and pharmacy departments.
- Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign.
- Development, execution, and support of education plan, tools, video recordings and resources focused on the EMR, quality initiatives and other clinical informatics initiatives.
- This includes training and onboarding of new providers, regional and center leaders, and staff.
- Work with clinical operations and revenue cycle management to identify areas of EMR training needs; collaborate in developing content and conduct training as needed.
- Ongoing monitoring of various EHR utilization trends.
- Identify gaps/areas of opportunity and develop action plan to address areas of concern.
- Maintain confidentiality of all patients, department, and organization information, and follows HIPAA regulations.
Client Operation Manager/Analyst
Eisenhower Medical Center / Verisma System Inc
Rancho Mirage
04.2024 - 08.2024
- Directed the health information management functions for all professional offices in Palm Spring area that are a part of hospitals and clinics.
- Epic Super User for HIM over seen a staff of 15-25 with a succee rat of 85%.
- Maintained the business relationship with current ROI vendor to ensure proper and timely release of medical records.
- Successfully implemented a new ROI contract to decrease the costs spent within the Medical Group.
- Functioned as the Chart my health patient portal liaison for the Medical Group.
- Handled/processed medical record amendments.
- Maintained affiliate-wide directives relating to medical record practices and ensures that they are being followed.
- Ensured adequate accessibility to health information while protecting the patient’s right to confidentiality according to state and federal regulations and accrediting body standards.
- Facilitated responses to subpoenas and requests for information that meet regulatory and legal requirements.
- Participated in the development of policies, procedures, systems and forms standardization.
- Audited vendor charts for coding accuracy.
- Directed the health information management functions of HIM Medical Group several offices.
- Coordinate with clinical staff and IT personnel to understand and document workflow processes.
- Build, test, and maintain the Epic systems to ensure accurate and efficient operation.
- Provide end-user support and training on Epic software.
- Designing and configuring Epic software to meet the organization's needs.
- Analyze data and reports to identify trends and make recommendations for improvements.
- Collaborate with stakeholders to implement new features and enhancements to the Epic system.
- Participating in system testing, training, and provide end-user support.
- Prepared incident reports for privacy issues as requested.
- Assisted with development, maintenance, and delivery of non-medical Business Associate education/agreements.
- Process ADR’s, DRG, HEDIS and Risk Adjustment audits for Various health insurance companies working with PFS that the correct ICD10 and CPT codes are billed.
- Working knowledge of CMS audits and compliance.
- Performing clinical reviews of medical records & other documentation to evaluate issues of coding accuracy, medical necessity, the appropriateness of treatment setting, HIPAA matters & other compliance issues as directed by the Physician Coding Director & Compliance Director.
Manager of Health Information Management
Boca Raton Hospital / Verisma System Inc
Boca Raton
10.2021 - 10.2022
- Directed the health information management functions for all professional offices in Florida that are a part of HSHS.
- Epic and Cener Super User for HIM.
- Maintained the business relationship with current ROI vendor to ensure proper and timely release of medical records.
- Successfully implemented a new ROI contract to decrease the costs spent within the Medical Group.
- Functioned as the Chart my health patient portal liaison for the Medical Group.
- Handled/processed medical record amendments.
- Maintained affiliate-wide directives relating to medical record practices and ensures that they are being followed.
- Ensured adequate accessibility to health information while protecting the patient’s right to confidentiality according to state and federal regulations and accrediting body standards.
- Facilitated responses to subpoenas and requests for information that meet regulatory and legal requirements.
- Participated in the development of policies, procedures, systems and forms standardization.
- Audited vendor charts for coding accuracy.
- Directed the health information management functions of HSHS Medical Group (98 offices).
- Prepared incident reports for privacy issues as requested.
- Assisted with development, maintenance, and delivery of non-medical Business Associate education/agreements.
- Performing clinical reviews of medical records & other documentation to evaluate issues of coding accuracy, medical necessity, the appropriateness of treatment setting, HIPAA matters & other compliance issues as directed by the Physician Coding Director & Compliance Director.
Operations Manager
Broward Health Physician Group
Fort Lauderdale
07.2018 - 10.2021
- Provides leadership and overall management of HIS operations (30+ employees) including record retrieval, document imaging, abstracting and analysis, data collection, reporting, vital statistics, and transcription services.
- Managing the responsibility for discovering, developing, and managing physician relationships.
- The physician liaison is an integral link between our doctors and the referring providers in our community.
- The physician liaison is responsible for servicing and expanding referral sources and discovering new market growth avenues.
- Manages the physician practice HIS team to provide guidance, training and support to the 200+ physician practices.
- Organizes daily huddles to address concerns and motivate staff.
- Creates appropriate processes for daily monitoring of statuses and queues that are assigned to the Staff while providing oversight to ensure optimal performance.
- Develops and updates appropriate policies and procedures.
- Weekly payroll processing.
- Member of the medical records committee.
Practice Administrator
NorthWest Medical Center / HCA
Margate
07.2017 - 09.2020
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Planned special events such as health fairs or community outreach programs.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Ensured timely completion of patient services by monitoring wait times for office visits.
Education
Microcredentials / AHIMA
06.2024
Bachelor of Science - Healthcare Administration, Minor in Project management
Ashford University
Clinton, IA12.2018
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL12.2018
Master of Health Administration - Health Care Operations
Ashford University
Clinton, IA05.2015
Skills
- Strong written & verbal communication skills
- Healthcare operations
- Project management
- Regulatory compliance
- Data analysis
- Team leadership
- Employee training
- Workshop facilitation
- Performance assessment
- Learning management systems
- E-learning platforms
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Proficient in Outlook
- Proficient in Access
- Proficient in Project
- Proficient in Visio
- Working knowledge of Meditech
- Working knowledge of Dragon
- Working knowledge of Allscripts
- Working knowledge of Epic
- Working knowledge of Empower
- Working knowledge of Cerner
- Working knowledge of eCW
- Working knowledge of Greenway
- Detail oriented
- Exceptional customer service skills
- Works well under pressure with minimal supervision
- Establishes and maintains good working relationships
References
Available Upon Request
Timeline
EMR Training Specialist
The Training Associates
08.2024 - Current
Client Operation Manager/Analyst
Eisenhower Medical Center / Verisma System Inc
04.2024 - 08.2024
Manager of Health Information Management
Boca Raton Hospital / Verisma System Inc
10.2021 - 10.2022
Operations Manager
Broward Health Physician Group
07.2018 - 10.2021
Practice Administrator
NorthWest Medical Center / HCA
07.2017 - 09.2020
Microcredentials / AHIMA
Bachelor of Science - Healthcare Administration, Minor in Project management
Ashford University
Associate of Science - Nursing
Keiser University
Master of Health Administration - Health Care Operations
Ashford University
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