Kimberly McClurkin
Atlanta
Summary
Strategic Sales Representative and Trainer actively pursuing an opportunity to bring value to the Brilliant Earth team. Highly skilled in developing training manuals and protocols to increase new hire retention.
Overview
9
9
years of professional experience
Work History
Jewelry Consultant
Brilliant Earth
10.2021 - Current
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
Lead
ABC Carpet and Home
02.2018 - 05.2020
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Sales Advocate
Bath and Bodyworks
11.2016 - 01.2018
- Performed all functions regarding receiving, stock, and housekeeping-related tasks
- Engaged with customers enthusiastically to drive sales
- Maintained up-to-date product knowledge by participating in product and vendor training.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Specialist
Ann Taylor Loft
08.2015 - 10.2016
- Signed up 13% of assisted customers for company branded credit cards.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Veterinary Assistant Certification -
Midlands Technical College
West Columbia, SC03.2021
Associate of Arts - Occupational Studies
The New York Conservatory For Dramatic Arts
New York, NY05.2017
Skills
- Team Development
- Customer Buying Habits
- Retail Sales
- Staff Training
- Cash Register Operations
- Store Opening and Closing
- Product Knowledge
- Strategic Selling
- Loss Prevention Goals Monitoring
- Diamond Sales
- Effective Customer Communication
Timeline
Jewelry Consultant
Brilliant Earth
10.2021 - Current
Lead
ABC Carpet and Home
02.2018 - 05.2020
Sales Advocate
Bath and Bodyworks
11.2016 - 01.2018
Specialist
Ann Taylor Loft
08.2015 - 10.2016
Veterinary Assistant Certification -
Midlands Technical College
Associate of Arts - Occupational Studies
The New York Conservatory For Dramatic Arts
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