Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Morgan

Hiram

Summary

Dynamic Facilities Coordinator with a proven track record at North American Dental Group, excelling in vendor coordination and project management. Recognized for enhancing operational efficiency and customer satisfaction through streamlined processes and effective communication. Skilled in budget administration and fostering strong relationships, ensuring timely completion of projects across multiple locations.



Overview

17
17
years of professional experience

Work History

Facilities Coordinator

North American Dental Group
07.2021 - Current
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Streamlined work order processes to increase response time and enhance customer satisfaction.
  • Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
  • Held classes to teach staff facility procedures.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.

Front Desk Coordinator

United Surgical Associates of Kansas City
06.2019 - 07.2021
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.

Front Desk Coordiantor

Tilley Deems & Trotter Atty at Law
06.2016 - 06.2019
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Regional Manager MS, AL, GA, TN, SC

Kellermeyer Bergensons Services LLC
08.2008 - 03.2014
  • Exceeding customer expectations with timely resolution of escalated issues and Service Level Agreement compliance.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for more 200 retail locations in the States of MS, AL, GA, TN and SC.
  • Recruitment and Onboarding. This includes hiring, training, evaluating, motivating, and retaining employees; creating a positive work environment and fostering professional development.
  • Contract Management
  • Budget Management
  • Maintain an 85 or better facilities audit score throughout my region of responsibility at all times. (audits performed by Johnson Controls)
  • Extensive Domestic Travel

Education

William Chrisman High School
Independence, MO

Skills

  • Work order management
  • Vendor coordination
  • Repairs and maintenance
  • Budget administration
  • Special projects
  • Project management
  • Time management
  • Multitasking
  • Organizational skills
  • Reliability
  • Excellent communication

Timeline

Facilities Coordinator

North American Dental Group
07.2021 - Current

Front Desk Coordinator

United Surgical Associates of Kansas City
06.2019 - 07.2021

Front Desk Coordiantor

Tilley Deems & Trotter Atty at Law
06.2016 - 06.2019

Regional Manager MS, AL, GA, TN, SC

Kellermeyer Bergensons Services LLC
08.2008 - 03.2014

William Chrisman High School

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Kimberly Morgan