Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY MORRISON

Atlanta

Summary

To secure a position with a stable and profitable organization where I can utilize my operations skills managing business processes and end-user interactions while enhancing the company’s productivity and reputation.

Overview

16
16
years of professional experience

Work History

Remote Inbound Call Center Agent

Emory Healthcare
08.2020 - Current
  • Answers multi-line phone in a courteous, friendly, and professional manner.
  • Accurately schedule appointments for multiple clinical sites according to protocols established by the client.
  • Gathers and enters patient demographic and insurance information into the practice management system to facilitate the registration process.
  • Listens for and identify complex or clinical issues to the appropriate person/supervisor or client practice based on defined protocols.
  • Assists callers and navigate them to appropriate resource as needed.
  • Concisely and accurately documented call activity, outcomes, and other notes as needed.
  • Works collaboratively with co-workers to meet the goals and objectives of the department.

E-Commerce Personal Shopper

Kroger
01.2020 - 08.2020
  • Streamlined generating new business and associated revenue by actively promoting department services and offerings to customers, responding to customer inquiries and requests.
  • Organized and maintained the area by following company safety, cleaning, and operating procedures.
  • Utilized equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.
  • Fulfilled customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up.
  • Made appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.

Senior Deli Clerk

Kroger
08.2009 - 01.2020
  • Provided excellent customer service, makes product recommendations, and answers questions.
  • Supported customer with their catering order by providing customers with your knowledge of our meats, cheeses and different items in the Deli department.
  • Supervised the Deli department operations in the absence of the Deli Manager or Assistant Deli Manager.
  • Performed general housekeeping in the department; clean and sanitize work area (including tables, floor, walls, cases, cooler, freezer, etc.)
  • Operated a slicer, wrapping and cooking equipment, assisting in maintaining all equipment in safe working condition.

Education

B.S. Degree - Criminal Justice

Atlanta Intercontinental University
09.2023

Skills

  • Over 10 years of customer service and administrative experience, including remote call center and healthcare operations
  • Proficient in Microsoft office suite, Epic systems, and both PC and Mac platform
  • Strong understanding of HIPAA regulations, data entry, scheduling, and handling confidential information
  • BS in Criminal Justice with knowledge of legal procedures, public safety, and ethical decision making
  • Familiar with courtroom processes, criminal behavior theories, and investigative principles and legal system
  • Skilled in conflict resolution, crisis de-escalation, client relations and accurately documenting case or patient interactions
  • Written, verbal and interpersonal communication skills

Timeline

Remote Inbound Call Center Agent

Emory Healthcare
08.2020 - Current

E-Commerce Personal Shopper

Kroger
01.2020 - 08.2020

Senior Deli Clerk

Kroger
08.2009 - 01.2020

B.S. Degree - Criminal Justice

Atlanta Intercontinental University

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KIMBERLY MORRISON