Kimberly Reed
Rex
Summary
Achieved high levels of patient satisfaction through dedicated care and support. Enhanced wellness outcomes by implementing personalized health plans. Cultivated effective communication to strengthen patient relationships.
Overview
4
4
years of professional experience
Work History
Member Care Representative
Tellus Health
09.2025 - Current
- Delivered exceptional customer service to employees regarding health insurance benefit inquiries.
- Facilitated health coverage enrollment and support for retirees.
Member Services Representative
Chase Staffing/ Sonder Health Plans
Atlanta, GA
10.2024 - 06.2025
- Oversaw diverse patient caseload while leading training initiatives for new hires.
- Assisted in processing prior authorizations for patient care. Supported healthcare teams in obtaining necessary approvals. Facilitated communication between providers and insurance companies.
- Facilitated communication between physicians and medical offices to ensure seamless information exchange.
Pharmacy Support II
New Era Technologies/ IQVIA
Remote
09.2022 - 09.2024
- Assisted customers with pharmacy-related inquiries to provide quality care. Collaborated with healthcare specialists to support improved patient health outcomes.
- Assisted pharmacies with enrollment processes and credentialing tasks. Supported teams in maintaining compliance with industry standards. Facilitated communication between pharmacies and regulatory bodies.
Education
Applied Health Science (AAS) - Dean's List
Kaplan University
Davenport, IA01-2018
Certified health Care Administrator - Healthcare Administration
Everest Institute
Jonesboro, GA01-2012
Skills
- Assisted teams in conducting video conferences to facilitate communication and collaboration Supported scheduling and technical setup for virtual meetings Provided troubleshooting assistance during video calls to ensure smooth operations
- Prioritized and delivered customer-focused care initiatives
- Assisted in processing medical claims and billing inquiries Supported team members in resolving discrepancies and ensuring accurate submissions Contributed to maintaining organized records for efficient claim management
- Facilitated connections with industry professionals to enhance collaboration opportunities Supported team members in establishing valuable relationships to foster a positive work environment Assisted in organizing networking events to promote engagement and knowledge sharing
- Managed electronic health records systems to ensure accurate and timely data entry
- Utilized Microsoft Office Suite to assist in document creation and data management Supported team members in preparing presentations and reports Aided in organizing project schedules using Excel spreadsheets
- Assisted teams in utilizing Microsoft Teams for effective communication and collaboration Supported project coordination through organized channels and meetings Facilitated training sessions to enhance team proficiency with Microsoft Teams features
- Assisted clients in navigating Medicaid and Medicare programs Supported individuals in understanding eligibility requirements and benefits Facilitated access to necessary healthcare services for enrolled participants
- Processed billing and ACH transactions efficiently to support financial operations Assisted in maintaining accurate records of transactions to ensure compliance Collaborated with team members to resolve transaction discrepancies promptly
Timeline
Member Care Representative
Tellus Health
09.2025 - Current
Member Services Representative
Chase Staffing/ Sonder Health Plans
10.2024 - 06.2025
Pharmacy Support II
New Era Technologies/ IQVIA
09.2022 - 09.2024
Applied Health Science (AAS) - Dean's List
Kaplan University
Certified health Care Administrator - Healthcare Administration
Everest Institute