Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Smith

Pelham

Summary

Compassionate phlebotomist with extensive experience at Tallahassee Memorial Hospital, skilled in venipuncture and specimen handling. Enhanced patient satisfaction through effective communication and meticulous attention to infection control. Achieved successful blood draws in challenging cases, fostering trust and comfort among diverse patient populations. Committed to maintaining high standards of care and safety.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Phlebotomist

Tallahassee Memorial Hospital
03.2025 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Patient Care Technician

DaVita Kidney Center
08.2023 - 09.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.

Phlebotomist

Tallahassee Memorial Hospital
03.2008 - 02.2020
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
  • Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
  • Provided excellent customer service while verifying patient information and insurance at registration.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.

Education

GED -

Sothern Regional Technical College
Thomasville, GA
09-2006

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Capillary puncture
  • Blood culture collection
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Pediatric phlebotomy
  • Syringe method
  • Paperwork processing
  • Sample storage
  • Geriatric phlebotomy
  • Skin puncture
  • Health and safety

Certification

  • PT - Phlebotomy Technician

Timeline

Phlebotomist

Tallahassee Memorial Hospital
03.2025 - Current

Patient Care Technician

DaVita Kidney Center
08.2023 - 09.2024

Phlebotomist

Tallahassee Memorial Hospital
03.2008 - 02.2020

GED -

Sothern Regional Technical College
Kimberly Smith